We're looking for a Service Assistant to join us at Seaton Delaval Hall, to work as part of a busy team throughout our visitor operations. Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
Salary: £12.75 per hour
Contract Duration: Fixed term until 28th February 2027
Contract Type: The hours advertised for this role is reflective of 12 months, however the actual hours you’ll be required to work for this role are 888 hours across the term of the contract. The amount of hours you work each month may vary, however your salary will be paid in equal instalments.
Working Pattern: The working pattern for this role will be flexible and based on operational needs. Typically, you will work 3 shifts per week between Wednesday and Sunday during term time, and across any days of the week during school holidays. Weekend working is required, and standard shifts usually run from 10:30am to 5:00pm.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Reporting to the Welcome Manager, you'll be part of the Visitor Welcome team. Your role is key in supporting the National Trusts belief in 'Nature, beauty, history. For everyone, forever' and in maintaining the values.
This Northumbrian country house and grounds is one of the National Trusts more recent acquisitions. A place of theatre, imagination and fun that brings together a spirit of ambitious programming and events - alongside the drama and spirit of place - keeps visitors coming back again and again. Seaton Delaval Hall continues to go from strength to strength, having welcomed over 170,000 visitors in the last year for the first time.
What you'll be doing:As a Service Assistant, you'll work across multiple visitor areas, helping different departments to deliver high-quality customer service. You'll play an important role in supporting various property teams in greeting and helping our visitors. You can expect to meet lots of different people and help in various visitor areas.
As the public face of our property, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit around several areas of site. From assisting with welcome and admissions, car park support, welcoming everyone into our historic buildings, discussing the history of the property, and sharing our stories and spirit of place.
Most importantly you'll be talking to people, answering any questions they have to make sure they can find everything they need to enjoy their visit. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking forWe’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (1443 hrs py to 28/02/27)
