Department: CFT Care
Reporting to: Registered Manager
Location: Clacton, Essex, United Kingdom
CFT Clacton is a specialist care and support service dedicated to delivering high-quality, person-centred support to individuals with moderate to complex needs. As part of the Optimo Care Group, we are committed to empowering individuals to live fulfilling and independent lives through a skilled, compassionate workforce.
We offer a supportive environment with opportunities for career development, continuous learning through the Optimo Learning Academy, and the opportunity to make a meaningful difference every day.
As Operations Manager, you will provide strong leadership and operational oversight across our services, ensuring safe, effective, and high-quality care delivery. You will support Service Managers, drive continuous improvement, maintain regulatory compliance, and ensure services meet CQC, contractual, and organisational standards.
You will play a key role in developing teams, improving performance, managing resources, and delivering excellent outcomes for the people we support.
- Provide leadership, coaching, and support to Service Managers and operational teams.
- Drive quality improvement, compliance, and continuous service development.
- Ensure services meet CQC, Local Authority, and legislative requirements.
- Monitor performance, support staff development, and manage improvement plans.
- Oversee budgets, financial performance, occupancy, and operational targets.
- Support recruitment, onboarding, retention, and workforce planning.
- Lead investigations, disciplinary processes, grievances, and performance management where required.
- Maintain strong relationships with staff, service users, families, commissioners, and external stakeholders.
- Ensure effective quality monitoring, reporting, and risk management processes.
- Promote a positive culture focused on person-centred care, inclusion, and continuous improvement.
- Previous experience as an Operations Manager or Registered Manager within a care setting.
- Strong leadership and people management experience.
- Good understanding of CQC frameworks, compliance, and quality standards.
- Experience managing budgets and improving operational performance.
- Excellent communication, organisation, and problem-solving skills.
- Ability to analyse data and produce clear reports.
- Strong IT skills, including Microsoft Office.
- Ability to manage competing priorities and work effectively under pressure.
- Compassionate, values-driven approach with a commitment to supporting vulnerable individuals.
- Competitive salary and a supportive working environment.
- 37.5 hours per week across 5 days (9am–5pm).
- Access to the Optimo Learning Academy for ongoing training and development.
- Career progression opportunities within a growing organisation.
- Employee Assistance Programme providing 24/7 support through Health Assured.
- Reward Gateway access to retail discounts and recognition benefits.
- £500 Refer a Friend Scheme.
- Paid birthday leave.
Additional Information:
A DBS check is required for this role.
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