Location: London, United Kingdom
Job Type: Full-time
About Us
HEADWAY RESOURCES CONSULTANCY LTD is a reputable London-based consultancy committed to connecting talented professionals with quality employment opportunities across a range of industries. We work closely with employers to identify individuals who are passionate about delivering excellent customer service and contributing to positive customer experiences.
The Opportunity
We are seeking a professional and customer-focused Customer Service Assistant to join our client's team in London. This role is ideal for an individual with excellent communication skills, a positive attitude, and a commitment to delivering outstanding customer support. The successful candidate will play a key role in ensuring customer enquiries are handled efficiently while maintaining high service standards.
Key Responsibilities
- Provide professional, friendly, and efficient customer service through phone, email, and face-to-face interactions.
- Respond promptly to customer enquiries and resolve issues in a timely manner.
- Process customer orders, requests, and account updates accurately.
- Maintain accurate customer records and update internal systems.
- Escalate complex enquiries to the appropriate department when necessary.
- Support administrative tasks to ensure smooth day-to-day operations.
- Build positive relationships with customers while maintaining a high level of professionalism.
- Follow company policies, procedures, and data protection requirements.
- Collaborate with colleagues to achieve individual and team performance objectives.
Required Qualifications and Skills
- Previous experience in a customer service, retail, hospitality, or administrative role is desirable but not essential.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Good organisational skills with attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and basic computer applications.
- Strong problem-solving skills and a customer-first approach.
- Eligibility to work in the United Kingdom.
Desirable
- Experience using CRM or customer management systems.
- Experience handling customer complaints and resolving issues effectively.
- Knowledge of administrative processes within a customer-facing environment.
What We Offer
- Competitive salary.
- Training and ongoing professional development.
- Supportive and collaborative working environment.
- Opportunities for career progression.
- Employee benefits, where applicable.
- Holiday entitlement and pension scheme in accordance with company policy.
Equal Opportunities
HEADWAY RESOURCES CONSULTANCY LTD is committed to promoting equality, diversity, and inclusion. Applications are welcomed from suitably qualified candidates regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Apply
If you are enthusiastic about delivering excellent customer service and are looking to develop your career in a professional environment, we encourage you to submit your application today.
Pay: £14.00-£16.00 per hour
Benefits:
- Gym membership
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
