Spencer Richardson are proud to be representing our client, a leading organisation within the UK construction and infrastructure sector, as they look to appoint an experienced In-Plant Hire Controller to support operations within a major framework.
This is a high-impact, relationship-led role where responsiveness, commercial focus, and stakeholder collaboration are essential.
About the Opportunity
Our client has built a strong reputation for delivering dependable, safety-first plant hire and haulage solutions to some of the UK’s most significant construction and civil engineering projects. Their commitment to partnership, innovation, and operational excellence has made them a trusted industry leader.
As an In-Plant Hire Controller, you will be embedded within a key customer environment, acting as a central stakeholder on behalf of our client. You’ll ensure seamless service delivery, drive commercial performance, and champion a unified “One Team” ethos between all parties.
What You’ll Be Doing
You will take ownership of the on-site hire function, ensuring operational efficiency, commercial growth, and exceptional customer service.
Your responsibilities will include:
- Building and maintaining strong, trusted relationships within the client hire desk
- Driving year-on-year account spend growth of at least 15%
- Supporting and leading on Joint Venture tender submissions
- Responding to all enquiries within 15 minutes in line with framework KPIs
- Closing out customer queries and disputes within 24 hours
- Producing accurate monthly spend reports
- Identifying and sharing new sales opportunities with the Sales & Marketing Director
- Promoting new product innovations aligned to the company’s four strategic pillars
- Attending quarterly Sales meetings and providing performance updates
- Encouraging and championing a collaborative One Team culture
What You’ll Bring
We’re looking for a proactive, customer-focused professional who thrives in a fast-paced environment and takes full accountability for performance.
You’ll bring:
- Exceptional verbal and written communication skills
- Integrity, enthusiasm, and strong personal drive
- A passion for customer service and long-term relationship building
- The ability to collaborate effectively and influence multiple stakeholders
- A positive, team-oriented mindset that supports operational efficiency
- Strong organisational skills and the ability to manage competing priorities
Qualifications & Experience
The expertise that matters most:
- Experience within the construction industry (essential)
- Experience in a similar hire desk, implant, or account management role (essential)
- Strong knowledge of plant and hire operations
- Proven ability to work in a KPI-driven, fast-paced environment
- A track record of driving efficiencies and commercial growth
For a confidential chat or some more information, email [email protected].
INDSR
Job Type: Full-time
Pay: £40,000.00-£50,000.00 per year
Work Location: In person
