Angloco Ltd have celebrated over 60 years Fighting fire with innovation since 1965
Fire Fighting and Rescue Vehicles and Equipment
Angloco Limited are an established and reputable British company manufacturing fire fighting & rescue vehicles with our head office located in Batley. With a broad range of core activities: design and manufacture, distribution, and after-sales service. We are a global operation; supply, service and support. Our vehicles and equipment include those for specialised applications: petro-chemical, industrial, airport, municipal, rescue, and defence.
TITLE Warranty Administrator
REPORTING TO Warranty Manager
Based at our Service Department in Batley. Flexible for 20 – 25 hours per week, 4 or 5 days, start and finish times to be agreed but will be site based. Additional hours to cover holiday may be needed. Potential for a full time role and development later on.
SUMMARY JOB DESCRIPTION
Provide Administrative support for the Warranty Manager with particular emphasis on the areas of responsibility defined below.
MAIN AREAS OF RESPONSIBILITY
· Deliver customer experience and customer administration:
- Answering calls or emails for any queries relating to warranty.
- Resolving customer queries.
- Ensure company processes and procedures are adhered to regarding the contracts.
- Ensuring all documentation is produced correctly for the Service Manager
· Administration:
- Co-ordinate the activities of all warranty jobs from start to finish.
- Ensuring all agreed warranty contracts, terms, dates etc are inputted onto the relevant systems and understood with varying offers from different suppliers.
- Vet genuine claims above non warranty claims.
- Scrutinise jobs prior to closing to ensure correct parts booked / returned, credit notes, times, costs are consistent with the work carried out.
- Invoice / forward on any chargeable claims.
- Ensuring all snagging reports completed and resolved in a timely manner.
- Follow through the failings to the Compliance Team and the parts procurement team.
- Follow up, in conjunction with the Compliance Team, suppliers and common recurring parts issues.
· Financial & Reporting & administration:
- Support with producing daily and monthly reporting
- Inputting to Big Change.
- Follow up with failed parts for credit note or replacement.
REQUIREMENTS:
- Previous experience of working in the Automotive industry would be advantageous but not essential.
- Excellent customer service, written and verbal communication skills.
- Work as part of a team and on own initiative.
- Microsoft Office skills, including Outlook and Excel spreadsheets, etc.
Pay: From £13.45 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private medical insurance
Work authorisation:
- United Kingdom (required)
Work Location: In person
