BRIARWOOD MEDICAL CENTRE
Job Title: Medical Receptionist
Accountable to: Practice Manager
About Us:
At Briarwood Medical Centre, we are committed to delivering high-quality, patient-centred care within a welcoming and supportive environment. We are a forward-thinking general practice with a friendly, dedicated team that values collaboration, respect, and continuous improvement.
We foster an open and inclusive culture where every member of the team is encouraged to contribute, develop their skills, and reach their full potential. We are committed to supporting professional development through ongoing learning and training opportunities.
If you are looking to join a practice where your contribution is valued and you can make a positive difference to the care we provide, we would be delighted to hear from you.
Job Summary:
We are looking to recruit a friendly, professional, and patient-focused Medical Receptionist to join our team at Briarwood Medical Centre.
Our reception team plays a vital role in delivering an excellent patient experience, often serving as the first point of contact for patients accessing our services. We are committed to providing a high standard of care and support, and we are looking for someone who shares our commitment to outstanding customer service.
Previous experience working in a general practice setting would be an advantage, however it is not essential. We welcome applications from candidates with excellent customer service skills, strong communication abilities, and a positive, proactive approach to their work. A willingness to learn, work collaboratively, and provide a consistently high standard of service is essential.
This position is available on either a full-time or part-time basis. Working hours fall between 8:00 am and 6:30 pm, Monday to Friday. While contracted hours can be discussed, the successful candidate should be flexible and available to work across these hours when required to support the team and provide cover during colleagues' annual leave and other absences.
If you enjoy working in a busy environment, have excellent interpersonal skills, and are passionate about delivering exceptional service to patients, we would be delighted to hear from you.
Duties and Responsibilities:
As a Receptionist at Briarwood Medical Centre, you will be the first point of contact for patients, carers, visitors, and healthcare professionals, providing a professional, courteous, and compassionate service both in person and by telephone. You will act as first point of contact for patients to facilitate their access to the range of services provided by the Practice and where appropriate signpost them to the wider healthcare system.
You will respond to enquiries sensitively and confidentially, book, amend, and cancel appointments, register new patients, and maintain accurate electronic patient records in line with NHS, practice, and data protection requirements.
Using clinical systems such as EMIS, Accurx, and NHS mail, you will support the smooth running of reception services while ensuring patients are directed to the most appropriate clinician or service.
You will work collaboratively with colleagues, provide excellent customer service, and demonstrate flexibility to meet the changing needs of the practice, including supporting team members during periods of absence.
Co-ordinate the flow of communication between clinicians and patients during the working day. Ensure that messages are accurately delivered to the appropriate person.
Pro-actively invite patients to attend appointments, check-ups or regular long-term condition clinics as appropriate.
Provide patients with appointment slots that, to the greatest extent possible, meet their needs and optimise the use of clinical time in accordance with practice policies.
Actively promote services to patients and facilitate their access to them.
Ensure patient contacts by phone or in person are accurately recorded on the system so that other members of the team have a complete picture of a patients status if they are dealing with them in future.
Process requests for medication and resolve queries in line with protocol.
Participate in team meetings and contribute ideas for improving how we provide care. Attend training, either in-house or externally, that is necessary to fulfil the role.
General administration to support the smooth running of the practice.
You will adhere to all practice policies relating to confidentiality, safeguarding, equality and diversity, infection prevention and control, health and safety, and information governance, while helping to create a welcoming, respectful, and inclusive environment for patients, visitors, and colleagues.
To be aware of the practice safeguarding policy for children and adults and the responsibility flowchart. Updates are to be undertaken at the relevant level and within the stated timeframe.
The role requires a high standard of accuracy, a commitment to continuous learning, and the ability to recognise when to seek guidance.
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended after discussion with the post holder to take into account the development of both the post and the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice and flexibility is crucial.
Closing date 17 July 2026.
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
Work Location: In person
