Job Summary
We are seeking a motivated, organised, and customer-focused Sales Account Manager to join our Sales team. This role will be responsible for managing customer relationships, supporting new and repeat business opportunities, handling inbound enquiries, and ensuring customers receive a professional and efficient service throughout their journey.
The Account Manager will work closely with the Sales team to maintain strong client relationships, support quotations and customer enquiries, identify opportunities for account growth, and provide administrative support to ensure the department runs smoothly.
Success in this role requires excellent communication skills, strong organisation, attention to detail, and a proactive approach to customer service and account management.
Key Responsibilities
- Account Management: Build and maintain strong relationships with customers, ensuring their needs are understood and met.
- Customer Communication: Act as a key point of contact for customers, responding to calls, emails, and enquiries in a professional and timely manner.
- Sales: Support the promotion of products and services to existing and prospective customers, identifying opportunities for repeat business and account growth, along with making outbound calls to potential customer targets.
- Lead and Opportunity Follow-Up: Follow up on inbound enquiries, quotations, website activity, and warm leads to support the sales pipeline.
- CRM and Administration: Maintain accurate CRM records, update customer information, track interactions, and manage general administrative tasks to support the Sales team’s objectives.
- Internal Coordination: Liaise with internal departments to ensure customer requirements are communicated clearly and handled efficiently.
- Reporting and Pipeline Management: Monitor account activity, customer enquiries, sales opportunities, and follow-up tasks to ensure customer accounts are managed effectively.
Required Skills and Qualifications
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to build rapport with customers and colleagues.
- Customer Service Focus: A professional and helpful approach, with the ability to manage customer queries and expectations effectively.
- CRM Experience: Experience using CRM systems to manage customer records, track activity, and monitor customer interactions.Preferred Qualifications
- Organisational Skills: Ability to prioritise tasks, manage time effectively, and keep accurate records.
- Proactive Approach: Confident following up enquiries, managing customer accounts, and supporting business growth.
Preferred Qualifications
- Previous experience in account management, customer service, sales support, or administrative roles is preferred but not essential.
- Construction industry knowledge is advantageous but not essential.
- Experience working in a busy office-based environment would be beneficial.
Personal Traits
- Friendly, approachable, and professional demeanour.
- Confident speaking with customers over the phone and by email.
- Strong work ethic with a focus on achieving results and contributing to team success.
- Highly organised with strong attention to detail.
- Proactive, reliable, and able to work independently as well as part of a team.
Additional Information
This is an office-based position in Bourne, with no remote working flexibility.
Full-time role, Monday to Friday.
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
