Southwest | £32,000 - £35,000 | Up to 36.25 hours per week | Monday - Friday | Permanent
Acorn by Synergie is recruiting a Cloud Accounting Digital Services Manager (Client-Facing) to join a Top 50+50 accountancy practice in the South-West. This hybrid role supports the firm wide digital transformation agenda, leading cloud accounting solutions and mentoring the Digital Services team.
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Lead and deliver cloud accounting migrations to Xero and QuickBooks Online, including ledger transfers, opening balance reconciliations, bank feed setup, app integration's, and go-live support.
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Run discovery workshops to understand client needs, map current processes, and design future-state workflows.
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Manage client onboarding journeys, improving turnaround times and creating a strong first impression.
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Line-manage Digital Services team members, allocating work, coaching best practice, and overseeing quality assurance.
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Set standards for documentation, workflows, checklists, and handovers to Accounts, Tax, Payroll, and Bookkeeping teams.
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Champion high standards of data hygiene across Practice Engine and Filestore.
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Embed compliant onboarding processes, including CDD/AML through Summa Tech, and support annual review cycles.
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Work closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders.
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Track outcomes, identify risks, and drive continuous improvement across digital services.
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Minimum 5 year's experience delivering cloud accounting solutions using Xero and QuickBooks Online.
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Proven experience leading client-facing projects from discovery through to migration and post-go-live support.
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Xero and/or QuickBooks Online certifications (Advanced preferred).
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Practical knowledge of ledger migrations, bank feeds, chart of accounts design, VAT setup, and app integrations.
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Experience line-managing, mentoring, and quality-checking team members.
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Confidence using systems such as Practice Engine, Filestore, Trello (or similar), and Summa Tech.
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Knowledge of KYC/AML workflows and professional services processes.
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Familiarity with Digita and/or Sage tax suites.
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Advanced Excel skills, including Power Query.
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Excellent communication skills with the ability to explain technical concepts clearly to clients and colleagues.
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Up to 36.25 hours per week, hybrid and flexible working available.
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25 days annual leave plus bank holidays.
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Annual salary review.
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Death in service 3 x annual salary.
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Access to company rewards and health scheme.
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24-hour external Employee Assistance Programme.
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Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving, and Private Medical Insurance.
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Introducing clients and team member commission schemes.
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Pension 3% rising to 4% (matched up to 6% after 4 year's service).
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Enhanced maternity and paternity pay after one year's service.
Apply now to join this innovative and supportive accountancy practice leading cloud accounting solutions across the South-West.
Acorn by Synergie acts as an employment agency for permanent recruitment.
