Introduction: Online Support Volunteers play a vital role in delivering our Online Talking Service, providing compassionate support to individuals navigating their mental health challenges. We are seeking dedicated volunteers who possess a genuine passion for helping others and a commitment to fostering a supportive community.
Why Volunteer ?
- At Take Back Your Mind UK, our volunteers come from diverse backgrounds and experiences. We truly rely on their dedication and compassion to carry out our mission.
- Volunteering with us is a rewarding experience. You'll gain a sense of pride, satisfaction, and purpose by engaging in meaningful conversations that can make a real difference in someone’s life.
- Join our welcoming and supportive community of fellow volunteers, where you can forge lifelong friendships and connect with others who share your passion for mental health advocacy.
- Additionally, volunteering is an excellent way to enhance your CV. No prior experience in mental health is necessary; we provide training and ongoing support to equip you for the role.
About You
- Have a genuine interest in mental health and a desire to help others on their journey.
- Possess strong communication skills, allowing you to engage empathetically and actively listen to those in need.
- Are open-minded and non-judgmental, creating a safe space for individuals to share their thoughts and feelings.
- Can commit to regular volunteering hours, ensuring consistency and reliability for those you support.
- Enjoy working as part of a team, collaborating with fellow volunteers to create a positive impact.
- Are willing to learn and grow, embracing training and support to enhance your skills and understanding of mental health challenges.
- Demonstrate resilience and adaptability, as each conversation will present unique challenges and experiences.
- Value inclusivity and diversity, respecting individuals from all walks of life and backgrounds.
- Are 18 or older, reside and have right to work in the United Kingdom.
Key Responsibilities:
Training:
- Initial Enrolment: Upon joining, you will be welcomed as a Learner and enrolled in a comprehensive training program designed to equip you with the necessary skills and knowledge for effective support.
- Training Structure: The training consists of six levels and tutorials over 12-15 weeks, culminating in a Practical Week where you will engage in hands-on learning experiences. This structured approach ensures a smooth transition into solo support work, allowing you to feel confident and prepared.
Post-Training Responsibilities:
- Message Support: After training, you will respond to limited incoming messages from service users, utilising the skills and techniques acquired during your training to provide empathetic and effective support.
- Accurate Reporting: It is essential to document all interactions accurately using the INTACT and SERVACT systems to ensure clear communication and record-keeping.
- Supporting Peers: Assist fellow volunteers by helping manage their waitlists, ensuring timely and efficient support for service users.
- Signposting and Referrals: When necessary, guide service users to additional resources and support services.
- Follow established internal referral processes for other TBYM services.
- Policy Adherence: Stay informed of and adhere to all organisational policies, guidelines, and best practices to maintain a safe and effective support environment.
Volunteer Engagement:
- Promote Inclusion: Actively foster a volunteer culture that prioritises diversity, equity, and inclusion, encouraging an environment where all voices are valued.
- Flexible Volunteering: Volunteer your time based on your availability. Once trained, volunteers will be integrated into the service schedule, which is flexible and designed to accommodate personal commitments.
Essential Skills and Qualifications:
- Communication Skills: Strong written and verbal communication abilities are crucial for effectively engaging with service users and fellow volunteers.
- Interpersonal Skills: The ability to inspire and motivate others, creating a positive and encouraging atmosphere for both service users and volunteers.
- Tech Proficiency: Comfort with various technology platforms, digital communication tools, and spreadsheets is necessary for efficient service delivery.
- Commitment to Mission: A strong alignment with the organisation’s mission, values, and volunteering principles is vital for maintaining a cohesive and focused service approach.
Additional Skills and Qualities:
- Team Collaboration: Ability to work collaboratively within a team while also demonstrating independence and initiative in your role.
- Empathy and Compassion: A genuine desire to understand and support others in their mental health journeys.
What’s in it for You?
- Meaningful Impact: Engage in work that makes a real difference in the lives of others, providing essential support during challenging times.
- Flexible Scheduling: Enjoy the benefits of remote work and flexible hours that fit your lifestyle and commitments.
Time Commitment: We ask our volunteers to contribute 4 hours a month, as their availability allows. Your time and effort are invaluable to us and those we serve.
Department: Support Services
Management: Team Leader | Service Manager | Services Director
Job Type: Volunteer
Application question(s):
- Are you prepared to complete 12-15 weeks self-led learning?
- Do you reside in the United Kingdom?
Work authorisation:
- United Kingdom (required)
Work Location: Remote
