Maintenance Coordinator – Lettings Team
Job Overview
We are seeking a proactive and organised Maintenance Coordinator to join our busy lettings team. The successful candidate will play a key role in managing property maintenance issues, liaising with landlords, tenants, and contractors, and ensuring that repairs and compliance matters are handled efficiently. This position offers an excellent opportunity for individuals looking to develop their career within the property industry while gaining valuable experience in a fast-paced and customer-focused environment.
Duties
- Acting as the first point of contact for tenants reporting maintenance issues.
- Managing maintenance requests from initial report through to completion.
- Liaising with landlords, tenants, contractors, and suppliers to coordinate repairs and maintenance works.
- Obtaining quotations for repair works and seeking landlord approval where required.
- Scheduling contractor appointments and ensuring tenants are kept informed throughout the process.
- Monitoring ongoing repairs and following up to ensure works are completed to a satisfactory standard.
- Maintaining accurate records of maintenance issues, contractor invoices, and property-related documentation.
- Assisting with property compliance requirements, including gas safety certificates, electrical inspections, EPCs, and other statutory obligations.
- Coordinating emergency repairs and responding promptly to urgent maintenance matters.
- Supporting the wider lettings team with administrative tasks and property management responsibilities as required.
- Delivering excellent customer service to landlords and tenants while resolving maintenance-related queries efficiently and professionally.
Experience
- Previous administrative or customer service experience is desirable but not essential.
- Experience within property management, lettings, maintenance coordination, or a similar role would be advantageous but not essential.
- Excellent communication skills, both verbal and written, with the ability to build positive relationships with landlords, tenants, and contractors.
- Strong organisational skills and the ability to manage multiple tasks and deadlines effectively.
- Good attention to detail and the ability to maintain accurate records.
- A proactive and solution-focused approach to problem-solving.
- Proficiency in Microsoft Office and the ability to learn property management software systems.
- Multilingual abilities would be considered an advantage.
Personal Attributes
- Professional and approachable manner.
- Ability to work effectively both independently and as part of a team.
- Strong time-management and prioritisation skills.
- Commitment to providing exceptional customer service.
- Ability to remain calm and organised when handling urgent maintenance issues.
Full driving licence is required.
The successful candidate will benefit from ongoing training and development opportunities, with the chance to build a rewarding career within the property management and lettings sector.
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
Work Location: In person
