Company: Ossila Ltd
Salary: £26,000-£29,000 per annum
Hours: 35 hours per week
Location: Windsor St, Sheffield (full-time on-site working essential)
Application Deadline: Monday 20th July 2026
Start Date: As soon as possible
We are looking for a highly motivated person to join our team in Sheffield. As experts in international trade, our customer care team prioritise an excellent customer experience as they keep the procurement process simple.
About the Role
At Ossila, our engineers and scientists design and build new, innovative pieces of scientific equipment. As an established university spin-out company, we pave the way to the next generation of solar cells, display technology, and electronics.
By co-ordinating sales from prominent universities and scientific research institutions around the world, you will gain and develop skills to navigate the complicated world of international trade. Your day-to-day activities will include working with our customer relationship management (CRM) system and other related platforms to:
· Act as the primary point of contact for our customers throughout the ordering, fulfilment, and after-sales support processes.
· Email potential customers with quotations and process orders.
· Navigate international trade processes to prepare customer orders for safe delivery.
· Prepare customs documentation, commercial invoices, and provide accurate information for customs clearance.
· Liaise with couriers to ensure quick and efficient delivery, book shipments, and track packages around the world.
· Keep our records up to date and prepare orders for shipping.
· Deliver excellent customer service as you assist with general queries.
As part of a small and fast-growing company, you will work both collaboratively and independently. When required, you will work under your own initiative and take responsibility to solve problems.
About You
· You have excellent written and verbal English language skills, plus strong interpersonal skills.
· You have previous experience in a customer service role.
· You approach your work in an organised, methodical, and diligent way, with excellent record keeping ability.
· You are confident using Office, including Excel.
· You can meet strict deadlines and complete a variety of tasks within specified timeframes.
· You have a keen eye for detail that will ensure our customers receive their orders quickly and accurately.
· You are a quick learner, have a passion for customer service, and are capable of working in a fast-paced environment.
· You enjoy being part of a team and foster a collaborative environment through effective communication.
· You are keen to continue your personal learning and development.
Full training will be provided to give you a practical working knowledge of key aspects of international trade, including tax requirements, delivery incoterms, customs formalities, shipping logistics, sanctions compliance, and more.
Why Work with Us?
Joining our team means you become part of a forward-thinking organisation that values innovation, collaboration, and personal growth. At our Sheffield site, we offer:
- Competitive salaries with regular performance-based pay reviews
- A long-running, discretionary profit share scheme
- 24 days holiday per annum plus bank holidays
- Regular tea & cake company catch-ups
- Free on-site parking with marked bays
- Secure bike storage and shower facilities
- Open-plan, collaborative office/lab space
Working together in-person is an essential part of Ossila. We value the collaborative, knowledge-sharing moments that happen over a cuppa, and this is why our roles are office based. If you are someone who shares this perspective and are enthusiastic about joining Ossila in our Sheffield office, we want to hear from you.
About Us
Ossila is a small but high-growth business which manufactures and supplies scientific equipment, materials, and laboratory supplies to institutions around the world. Our aim is to help accelerate the pace of scientific discovery. To do this, we are looking to continue our rapid expansion with a view to building a world-class company of significant size and stature over the next five years. Formed by academics from the University of Sheffield, we now employ over 50 people across our offices in the UK and the Netherlands.
We pride ourselves on our high-quality products, excellent customer support, and accessible prices. Our customers can be found in over 100 countries (approximately 85% of our sales are exported) and include many of the world’s leading research institutions. Most recently, we have won the 2024 King’s Award for International Trade.
How to Apply
To apply, email us at [email protected] with a CV and personalised covering letter. This is your chance to tell us why you are interested in the position and how your skills, experience, and qualifications make you a good fit.
Visit www.ossila.com/apply for more information. No agencies please.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Profit sharing
- Sick pay
Work Location: In person
