Product Specialist

Specter Labs
London

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Job details

Qualifications

Master's degree
APIs
Banking

Full job description

The Role

We’re hiring a Product Specialist to be the go-to expert helping our customers get the most out of Specter.

This is a hybrid role: part customer success, part technical problem-solving, part product feedback. You’ll work directly with investors and operators, guiding them through onboarding, advanced features, and integrations. You’ll also be a critical bridge between customers and our product/engineering teams — shaping how Specter evolves by bringing user insights back into the product.

What You’ll Be Doing

Support customers via calls, email, and chat to ensure their success with our platform.

Guide users on onboarding, integrations, and advanced functionality.

Act as the critical bridge between customers and our product/engineering teams.

Create and maintain resources (guides, docs, onboarding flows, support materials).

Gather feedback and insights to shape continuous product improvement.

Spot opportunities for account expansion and collaborate with sales to nurture growth.

Debug technical issues (APIs, data integrations) and brainstorm solutions with customers.

Who You Are

We’d love to hear from you if you have:

1-4 years experience in an elite environment, whether that’s banking, consulting, startups, VC, or something else. We’re looking for evidence that you’re a top performer in whatever environment you land in. No prior CS experience is required.

You want to drive revenue growth and have faster career progression. You aspire to own revenue targets, lead teams, expand to new markets and build your own company in the future.

You love to win, are hungry for a challenge, and willing to roll up your sleeves. You’re not afraid of doing the grunt work and are a team player. Major plus if you’ve done competitive sports.

You thrive in ambiguity, move fast, and don’t need permission to make things happen.

You’re commercially savvy and can break down complex problems through first principles thinking.

You’re charismatic and want to master relationship-building in client-facing roles. You communicate with clarity and build trust quickly. We can put you in front of a CEO and you’ll impress them.

Why This Role Matters

Customer success is at the core of Specter’s mission. Your work ensures the world’s top investors can rely on Specter every day to spot momentum before anyone else does.

This is also a high-growth role with multiple career paths as we scale:

Customer Success Grow into senior roles, managing key accounts or leading a CS team.

Sales Transition into a commercial role, driving new business or expanding accounts.

Revenue Operations (RevOps) Move into a strategic role shaping how Specter runs its GTM engine, from tooling and reporting to process design.

Where you go will depend on your strengths, interests, and the impact you deliver — but each path offers significant opportunities for growth at Specter.

How to Apply

If this sounds exciting, send your CV and a short note on why you’re interested in Specter to [email protected].

Apply Now

The Role

What You’ll Be Doing

Who You Are

Why This Role Matters

How to Apply

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