Role: Membership Coordinator
Job Type: Permanent Full Time
Salary: Good overall salary package
Location: Eastleigh
Hours: Monday – Friday, 9am – 5pm- Paid lunch break
Barnas Recruitment are pleased to be recruiting for a full time Membership Coordinator to join our client based in Eastleigh.
The successful candidate will be responsible for delivering an efficient and seamless member experience, maintaining accurate records, and providing excellent customer service. Working collaboratively, the team supports the achievement of service targets and organisational objectives while ensuring members receive high levels of support throughout their journey.
Benefits:
- 25 days annual leave - plus shutdown between Christmas and New Year
- Five percent employer contribution to your pension
- Paid lunch break
- Free parking
- Flexible working considered (once probation completed)
Duties and Responsibilities:
- Process member documentation and data accurately
- Promote products and services to members and prospective members.
- Deliver professional, high-quality customer service and maintain positive stakeholder relationships.
- Liaise effectively with brokers and underwriters to support member claims.
- Identify and help resolve issues proactively and efficiently.
- Support projects, process improvements, and team initiatives.
- Manage workload and time effectively to maximise productivity.
- Ensure compliance with company policies, procedures, and confidentiality standards.
- Contribute to maintaining a safe, healthy, and compliant working environment.
- Take ownership of personal development and training objectives.
- Attend industry shows, exhibitions, and events as required.
About You:
- Strong customer service and communication skills.
- Two or more years experience in a customer service role
- Excellent attention to detail and organisational skills.
- Ability to manage workload, prioritise tasks, and meet deadlines.
- Confident using Microsoft Office and database systems.
- Able to work effectively both independently and as part of a team
- Proactive, organised, and motivated with a positive approach to work.
INDHP
VR/08407
Work Location: In person
