About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.
We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
Job Summary
The Lead Business Relationship Manager (Lead BRM) serves as a strategic partner between business functions and technology/service delivery teams. This role is responsible for building trusted stakeholder relationships, aligning business priorities with organizational capabilities, driving strategic initiatives, and ensuring delivery of business value. The Lead BRM oversees a portfolio of business relationships, mentors BRMs, and influences investment decisions, roadmaps, and transformation programs.
Key Responsibilities
Strategic Business Partnership
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Act as the primary trusted advisor for senior business leaders.
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Develop deep understanding of business strategies, objectives, challenges, and opportunities.
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Translate business goals into actionable initiatives and technology-enabled solutions.
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Facilitate strategic planning sessions and business capability assessments.
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Drive alignment between business priorities and enterprise strategy.
Relationship Management
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Build and maintain strong relationships with executive stakeholders and key decision-makers.
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Serve as the escalation point for business concerns and service-related issues.
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Foster collaboration across business units, IT, operations, and external partners.
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Conduct regular stakeholder reviews and business value assessments.
Demand & Portfolio Management
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Manage business demand intake and prioritize initiatives based on strategic value.
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Partner with PMO, product teams, and leadership to maintain investment roadmaps.
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Evaluate business cases, ROI, risks, and resource requirements.
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Ensure projects and programs align with organizational objectives.
Value Realization & Transformation
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Identify opportunities for innovation, process optimization, and digital transformation.
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Champion continuous improvement initiatives across business functions.
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Track and measure business outcomes, KPIs, and value realization.
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Advocate for business initiatives within governance and leadership forums.
Leadership & Team Development
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Lead and mentor Business Relationship Managers and Business Analysts.
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Establish BRM best practices, governance frameworks, and engagement models.
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Support talent development, coaching, and performance management.
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Promote a culture of customer-centricity, collaboration, and accountability.
Risk & Governance
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Ensure compliance with organizational policies, regulatory requirements, and governance standards.
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Identify and mitigate business and operational risks.
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Participate in steering committees and executive governance boards.
Support business continuity and change management activities.
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Required Qualifications
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Bachelor's degree in Business Administration, Information Systems, Technology, or related field.
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10+ years of experience in Business Relationship Management, Account Management, Consulting, Program Management, or related disciplines.
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5+ years of experience managing senior stakeholders and cross-functional initiatives.
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Proven experience leading strategic transformation programs.
Strong understanding of business processes, technology solutions, and organizational change management.
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Preferred Qualifications
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Master's degree (MBA or equivalent).
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Certification in BRMP, CBRM, PMP, Agile, ITIL, or related disciplines.
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Experience working in global and matrix organizations.
Exposure to digital transformation, cloud, AI, analytics, or enterprise platforms.
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Key Competencies
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Executive Stakeholder Management
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Strategic Thinking
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Business Acumen
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Portfolio & Demand Management
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Leadership & Coaching
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Negotiation & Influence
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Change Management
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Financial & ROI Analysis
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Communication & Presentation Skills
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Conflict Resolution
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Innovation & Continuous Improvement
Cross-functional Collaboration
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Success Metrics (KPIs)
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Stakeholder satisfaction score
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Business value delivered from strategic initiatives
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Portfolio delivery success rate
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Demand-to-delivery cycle time
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Adoption and realization of business outcomes
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Team engagement and capability development
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Budget and investment optimization
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Risk and compliance adherence
Our interview process
We keep things straightforward. Following an initial CV review, successful candidates will be invited to a short screening call with our recruitment team, followed by a two-stage process comprising a technical assessment and a values-based interview with the hiring team. We aim to move quickly and will keep you informed at every stage.
Equal Opportunities
Scrumconnect Consulting is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all backgrounds, regardless of age, disability, gender, ethnicity, religion, or sexual orientation.
