About Icotherm
Iconservatories Ltd, trading as Icotherm, is the UK’s leading manufacturer of solid roof systems, operating from our busy site in Blackburn, Lancashire. As a market leader in a competitive industry, we pride ourselves on delivering high-quality products and exceptional customer service, which has supported our continued growth.
Role Overview
We are looking for a dedicated and organised Customer Support / Sales Office Administrator to join our expanding office team. This is a key role supporting our day-to-day operations by processing customer orders, coordinating deliveries and returns, maintaining accurate records, and providing professional communication to customers and internal departments.
Key Responsibilities
· Accurately process customer sales orders received by email, from entry through to invoicing.
· Prepare and issue order documentation, including invoices, packing slips, delivery paperwork and shipping labels.
· Manage delivery and returns documentation, coordinating with customers, couriers and internal teams to confirm schedules.
· Serve as a key point of contact for customers, providing updates on order status, delivery information and payment due dates.
· Handle customer queries and concerns professionally, including logging issues and arranging remedial orders where required.
· Organise courier collections and deliveries in a timely and efficient manner.
· Raise purchase orders for selected items as required.
· Maintain and update internal systems, spreadsheets and customer records to ensure information is accurate and well organised.
· Support the processing of order returns and exchanges, ensuring all system records are updated accordingly.
· Build strong working relationships across departments to improve communication, customer service and operational efficiency.
· Handle incoming calls and correspondence with professionalism, courtesy and a helpful approach.
What We’re Looking For
· Two years proven experience as an office administrator, customer support administrator, sales administrator or in a similar administrative role.
· Strong organisational skills with the ability to manage a varied workload and multitask effectively.
. Ability to effectively prioritise and multi-task in a fast paced environment.
· Excellent written and verbal communication skills.
· High attention to detail and accuracy when processing orders, documentation and records.
· Confident using Microsoft Office, spreadsheets and internal systems.
· A professional, positive and helpful approach when dealing with customers and colleagues.
· Ability to work well as part of a busy team in a fast-paced office environment.
Desirable Experience
· Experience working in manufacturing, logistics, construction, trade supply or a similar environment.
· Experience dealing with couriers, deliveries, order tracking or returns processing.
· Confidence speaking with customers by phone and email.
What We Offer
· Full-time, permanent position.
· Monday to Friday working pattern, 40hrs per week.
· Supportive team environment.
· A varied role within a growing UK manufacturer.
· The opportunity to develop your product, customer service and administration knowledge.
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- customer service administration : 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
