Fancy yourself working for Age UK Wyvern? We have a vacant position available for you to join our existing team of dedicated staff.
Closing Date: 5th July 2026
Interview date: Week commencing 13th July 2026
Please note this is a part-time position working 2 days out of 7, weekend availability is required.
Job Purpose:
The Retail Assistant Shop Manager will report directly into the Retail Shop Manager and support in leading a team of Volunteers within our retail portfolio. You will assist in managing the day-to-day operations of the store and team ensuring customer excellence and lead the store in the absence of the Retail Store Manager. You’ll be proactive and motivated and understand the importance of working collaboratively to achieve Retail’s strategic direction of travel to increase profitability, grow gift aid contribution and overall financial contribution to support the wider organisation.
You will positively promote Age UK Wyvern within your local community to gain volunteer support & grow Stock Donations.
Main Responsibilities:
Commercial and Operational Focus
In conjunction with the Retail Commercial Manager & whole Store Team
· Engage with your Store Manager to make commercial decisions, creating window displays and instore merchandising following Merchandising Guidelines set.
· Ensure the store is kept fully stocked following guidelines set by Retail Leadership Team.
· Ensure high levels of customer service is delivered by you and your volunteer team following the Age UK Wyvern Retail Service Standards whilst on shift.
· Ensure the shop floor and back areas are always clean and tidy following the Weekly cleaning schedule.
· Have an understanding on your shops budget/targets and communicate this confidently to Volunteer team to drive results in store.
· Use tools provided to have an understanding to be able to report on weekly sales data & KPIs to Retail Leadership Team in the absence of the Store Manager.
· Be confident on the tilling system both front and back of house within store to support meaningful commercial decision making.
· Accept & process all donations following the pricing guidelines & relevant policies. Training and supporting volunteers in understanding the importance of following this.
· To follow effective stock control procedures that are in place and monitor stock levels and support in undertaking regular stock audits of New Goods.
· Use space to sales data to increase density and volume in your store.
· Ensure you have the right stock package available and promote local opportunities to encourage donations.
· Actively support in promoting Gift Aid within your store to increase contribution and ensure volunteers are knowledgeable on this and its benefits to the wider organisation.
· As part of digital transformation, actively use tools available to you and reach out for support if needed.
· Working cross organisationally actively promote fundraising campaigns instore and organise your own instore fundraising activities.
People Interaction
· Actively promote Volunteering opportunities at Age UK Wyvern and support in the recruitment & training of Retail Volunteers through the Volunteer Journey using charity tools provided and support from Volunteer Engagement Manager.
· Be flexible in your hours and days of work to support 4 weeks’ minimum worth of staff & volunteers rotas using relevant tools/platforms provided.
· Support in ensuring all store team demonstrate excellent customer service skills using our Retail Service Standards.
· Recognise that communication is key and regularly check emails and teams chat throughout the day. Ensuring you reply by deadlines given and all communication is delivered to wider store team that may be relevant.
· Ensure you and the volunteers live the Age UK Wyverns values & behaviours.
Compliance & Risk
· Adhere to all Age UK Wyvern policies and procedures to safeguard on compliance.
· Ensure all mandatory training including e-learning is completed on time.
· Ensure you follow the Retail Operations Toolkit to aid in consistent Retail best practise.
· To attend & complete all areas of Retail training, eLearning and team meetings as requested.
· Ensure compliance within all Retail Operations following company Policy, Procedures & legal legislation.
· Support in completing all the stores weekly, monthly, yearly Health & Safety checks are completed and any issues reported straight away using relevant toolkits/platforms to monitor and record.
· Take ownership and escalate any store complaints to Retail Leadership Team.
· Ensure store processes are followed to enable GDPR compliance, flagging breaches as or if they occur whilst on shift.
· Have awareness and understanding of Safeguarding within Retail.
· To protect brand and reputational risk, ensure that all teams are aware of our customer service policy, Retail Service Standards and are actively delivering exceptional service levels.
· Ensure all daily banking is processed and cash management procedures are followed to reduce risk whilst on shift.
Other Responsibilities
· Be available to travel and work additional hours to cover Annual Leave & Sickness within your store and support other stores in retail portfolio.
· Attend all meetings for training/development/networking.
· Support on store fundraising, volunteer recruitment events & opening /closing of new stores.
· To undertake a Disclosure & Barring Service (DBS) Check inline with Age UK Wyvern Policies.
· To undertake any reasonable requests by Retail & Senior Leadership Team to support the operational needs of the business and commensurate with the grading of the post.
Skills and experience required:
- Proven experience in retail management and team supervision
- Strong leadership and communication skills
- Proficient in merchandising and sales management
- Excellent time management and organizational abilities
- Administrative experience with a focus on customer service
To apply for this role please email your CV along with a cover letter to [email protected]
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discount
Work Location: In person
