Customer Operations Executive Vacancy
At Interbridge we’re a small team with a big heart. If you like to roll up your sleeves and make a difference to where you work, then you’re in the right place. We are looking for colleagues to join us who share our passion for helping brokers and customers, who are dynamic and can be trusted to get the job done.
The role
We are looking for a passionate and customer-focused Customer Operations Executive to join our servicing team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and is committed to delivering exceptional service across multiple communication channels.
As a Customer Relationship Executive, you will play a key role in supporting customers, identifying their individual needs, and providing fair and positive outcomes while contributing to the overall success of the business.
This is a hybrid role which requires a minimum of 60% of time based in the office. However, during the initial training period there will be a requirement to be in the office on a full time basis to facilitate training and learning.
Key Responsibilities
· Take ownership of individual, team, and business Key Performance Indicators (KPIs), consistently delivering high-quality performance.
· Build positive relationships with customers through active listening, empathy, and respect, ensuring every interaction delivers a positive customer experience.
· Assess and manage the risks associated with customers experiencing financial difficulty or vulnerability, providing appropriate support and solutions.
· Maintain detailed, accurate, and up-to-date customer records in line with company standards and regulatory requirements.
· Contribute positively to the team by sharing ideas for process improvements and initiatives that enhance customer satisfaction.
· Deliver outstanding written and verbal communication across an omni-channel environment, including telephone, email, and digital platforms.
· Ensure all customer communications are professional, clear, fair, and not misleading.
· Take ownership of your own performance, learning, and professional development.
· Liaise effectively with third parties, responding to queries and requests promptly and professionally.
Why Join Us?
You'll be joining a supportive and collaborative team where your contribution is valued, your development is encouraged, and your ideas can make a real difference. We are committed to creating outstanding customer experiences while investing in the growth and success of our people.
If you're passionate about helping customers and want to build a rewarding career in customer operations, we'd love to hear from you
Work Location: In person
