Junior Technical Account Manager
aka Customer Success Manager
Texaport | UK (Hybrid) | Full-Time
Competitive Salary | Depending on Experience
Are you a natural people person with a passion for technology? Do you love building relationships, solving problems, and making a real difference for the businesses you work with? If so, we want to hear from you.
Texaport is a global Managed Service Provider working with a diverse and dynamic client base across multiple industries and regions. No two days are the same, and we take genuine pride in the service we deliver. We are now looking for a Junior Technical Account Manager to join our team and work alongside our experienced Technical Account Manager to help our clients get the very best from their technology.
The Role
As a Junior Technical Account Manager, you will be the bridge between our clients and our engineering teams. You will act as a client advocate, ensuring that every interaction reflects our commitment to service excellence. This is a client-facing, relationship-driven role with real variety, and a genuine opportunity to grow your career within a fast-moving, forward-thinking MSP.
You will work closely with our existing Technical Account Manager, learning the ropes and quickly building your own portfolio of client relationships.
What You Will Be Doing
- Building and maintaining strong relationships with clients, acting as their primary point of contact for day-to-day queries and requests
- Attending client meetings (in person and virtually) to review service delivery, understand business needs, and ensure we are consistently delivering on our promises
- Assisting clients with Microsoft 365 queries and helping them get the most from their technology
- Responding to client requests for new products and services, working with our engineering team to deliver the right solutions
- Collaborating with our Sales and Marketing departments to keep clients informed of the latest technologies that can benefit their business
- Identifying opportunities to add value for clients and flagging these internally
- Supporting the Technical Account Manager with account reviews, documentation, and client communications
- Being a positive, energetic presence, both with clients and within the Texaport team
What We Are Looking For
- An outgoing, personable individual who genuinely enjoys talking to people and building relationships
- Strong interpersonal and communication skills, both written and verbal
- An interest in IT, or prior experience in an IT support or customer-facing technical role
- A problem-solving mindset and the ability to stay calm and helpful under pressure
- Curiosity and enthusiasm for learning about technology and how it helps businesses
- Excellent organisational skills and attention to detail
- The confidence to engage with clients at all levels, from end users to senior stakeholders
- A collaborative team player who is also comfortable working independently
Desirable (But Not Essential)
- Hands-on experience with Microsoft 365 or similar cloud platforms
- Previous experience in an MSP or technology services environment
- Exposure to account management, customer success, or service delivery roles
Why Texaport?
- A genuinely global MSP with an extraordinarily diverse and interesting client base
- A supportive, collaborative team where your growth is actively invested in
- Real variety, no two days the same
- A clear development path with mentorship from experienced colleagues
- A company culture built around people, whether that is our clients or our team
