How you will lead the project
- Oversee the Certinia project in accordance with agreed budget, timeline and scope, working in close partnership with the Product Owner and Executive Sponsor.
- Represent the Certinia project within the Evolve programme and maintain strong alignment with programme objectives.
- Participate in Evolve steering committee meetings and provide informed contributions to support decision‑making.
- Prepare, deliver and present materials for Certinia steering committee meetings.
- Plan and manage requests for new deployments in a structured and timely manner.
Helping teams adopt new processes and tools
- Guide teams in understanding and applying new processes and system functionalities.
- Monitor BAU and deployment‑related activities through JIRA, ensuring transparent and accurate tracking.
- Support the testing of new system features across Development, QA and UAT environments.
- Maintain organised, comprehensive project documentation using Confluence.
- Facilitate effective communication between field organisations, Project Coordinators and the Services Sales Desk.
- Plan and coordinate system upgrades, including new functionalities, revised processes and updated working methods.
You will coordinate delivery efforts across a range of contributors, including:
- Certinia PS
- Certinia Support
- External consultants
- SFDC Administrators
- The MyFortX integration team
You will support stable operational activities by anticipating and resolving issues such as:
- Annual project set‑up
- Rate card updates
- Application of Service Packs
- Day‑to‑day operational challenges
You will work in close cooperation with Finance and the Evolve Programme Management team to ensure robust monitoring, reporting and control of project financials.
