Brooklands Hotel is looking for a reservations agent to join our busy sales team . The reservation agent has responsibility for managing all bedroom, spa and restaurant bookings and following procedures to maximize revenue. They must demonstrate high energy levels for our fast paced environment, attention to detail and focus on providing four-star customer service to the highest standard. We are looking for someone with a great personality and can do attitude who has the ability to multi task and problem solve where needed. Rota basis 5 days out of 7 including some weekend dates on a rota basis. Previous experience in hotel front of house reception or reservations preferable, however would also suit a hospitality graduate wanting to start in the industry . Training will be given and room for progression.
Come and be part of our ‘Make it Exceptional Team’.
About us
The fabulous Brooklands Hotel has been opened since 2010 and is a modern sleek style Art Deco inspired building with bedrooms and conference suites offering state of the art facilities located on the site of the historic Brooklands race track. Understanding what it means to deliver exceptional customer service and be able to exceed guest’s expectations is imperative in this role. In return for your passion and commitment, we offer a great package including, a hotel recognition scheme with rewards, discounted use of hotel facilities, workplace pension & local attraction discount programme. If you are passionate about service and who loves going the extra mile to make sure our guests have an amazing experience, you will fit right in with our team!
Job Types: Full-time, Permanent
Pay: £26,650.00 per year
Benefits:
- Additional leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Store discount
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (required)
Work Location: In person
