Retail & Brand Growth Assistant
Location: Viables Craft Centre, Basingstoke
We are looking for a friendly, organised and proactive person to join our growing business.
Lily Lane is the retail division of our established beauty salon business. Following the success of our salon, we are expanding our offering to include a carefully curated range of cosmetics, homeware, candles and gifts, available both in-store and online. Alongside products from local makers, we also develop and manufacture some of our own ranges on-site.
This is a varied role supporting the day-to-day running and growth of the retail business. A key part of the role will be serving customers in our shop, ensuring it remains welcoming, well-stocked and running smoothly. You will also support online sales, marketing activities and general business administration.
There will be opportunities to get involved in social media, content creation, product development and brand growth projects, making this an ideal role for someone who enjoys variety and would like to develop their skills within a growing small business.
Occasional salon reception cover is required during holidays, sickness or busy periods. This forms a small part of the role and no beauty therapy qualifications are required, as you will not be expected to carry out any treatments.
No two days are the same, so we’re looking for someone who enjoys taking initiative, is happy to turn their hand to different tasks and takes pride in delivering excellent customer service.
Key Responsibilities
- Welcoming and assisting customers in the shop
- Processing sales and providing excellent customer service
- Managing stock and inventory for candles, wax melts, cosmetics and gift products
- Packing and dispatching online orders
- Answering phone calls, emails and customer enquiries
- Updating website content and product listings (training provided)
- Creating and scheduling social media content
- General administration and business support
- Assisting the business owner with new brand creation, product development and business growth projects
- Providing occasional reception cover for the salon
- Supporting the salon team with non-treatment-related tasks when required
What We’re Looking For
- Excellent customer service skills
- Confident using computers and social media platforms
- Good organisational skills and attention to detail
- Ability to work independently and manage multiple tasks
- Positive, can-do attitude
- Interest in social media, content creation, branding and marketing
- Willingness to learn and develop new skills
- Previous retail, reception, administration, customer service or marketing experience is welcomed but not essential
Hours
We require cover for our shop opening hours of 10:00am–4:30pm, Tuesday to Saturday.
Additional hours may be available before or after opening hours for candidates seeking full-time employment. Part-time and job-share applications will also be considered for the right candidate(s).
Pay
£12.75–£15.00 per hour, depending on experience, skills and level of responsibility.
If you enjoy working with people, are highly organised and would love to be part of an established local business entering an exciting new stage of growth, we’d love to hear from you.
Pay: £12.75-£15.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
