Are you an experienced IT Change Manager who thrives on driving governance, influencing stakeholders and ensuring change is delivered safely with minimal business disruption?
This is an opportunity to take real ownership of the Change Management function within a collaborative Service Delivery environment. You will play a key role in maintaining operational stability while enabling business change and continual improvement. Working across technical teams and clients, you will lead governance activities, challenge risk where needed and ensure changes are delivered in a controlled and effective way.
This role sits within a secure environment and requires eligibility for Security Clearance, with the potential to be developed to Developed Vetting.
What you'll be doing:
- Own the end-to-end IT Change Management process, ensuring governance is robust and effective.
- Chair and facilitate Change Advisory Board and Emergency Change Advisory Board meetings.
- Review, assess and challenge Requests for Change, ensuring appropriate control and compliance.
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Evaluate business impact, technical risk, testing evidence and rollback plans before approving changes.
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Coordinate with technical teams, Service Delivery, project teams and clients to ensure successful change implementation.
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Monitor Change Management key performance indicators and drive continual service improvement to reduce failed or emergency changes.
What you’ll bring:
- Proven experience owning and leading an end-to-end Change Management function.
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Strong experience chairing Change Advisory Board and Emergency Change Advisory Board meetings within a governance-driven environment.
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Knowledge of Standard, Normal and Emergency Change processes.
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Experience assessing risk, business impact and organisational readiness for change.
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Experience working within an IT Service Management or Service Delivery environment.
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Understanding of Information Technology Infrastructure Library practices (version 3 or 4).
It would be great if you had:
- Experience operating within secure or highly regulated environments.
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A proactive approach to improving governance frameworks and Change Management processes.
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Confidence engaging and influencing senior stakeholders across technical and non-technical teams.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent.
Location: UK – flexible (with travel as required).
Security Clearance Level: Eligible for Security Clearance with potential to progress to Developed Vetting.
Internal Recruiter: Soraya.
Salary: £46,000 – £58,000.
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
