- Coordinate the team to deliver the easiest shopping trip in the community • Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety. • Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries. • Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere. • Making sure the store is always clean, tidy, and well presented. • Prioritise the replenishment of products that matter to our customers. • Making sure point of sale and shelf edge labels reflect what good looks like. • Taking immediate action for any overcharges and preventing any reoccurrence. • Proactively manage queues in store to deliver a great shopping trip for our customers. • Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks atthe right time to fit around trade patterns. • Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements. • Following company health and safety routines and ensuring colleagues do the same. • Delivering communication to the team, ensuring they are kept well informed. • Looking at ways to simplify our operations and share these ideas with my Store Manager. • Always putting the customer first and consider them in everything I do. • Readily available to resolve customer queries, leaving them with a smile on their face. • Adjusting the service, I give to each customer to meet their needs. • Recognising and celebrating colleagues giving great service. • Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles. • Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate • Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts. • Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store • Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed • Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s). • Balancing your time across service and replenishment areas of the store. • Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities. You will need
Job Types: Permanent, Full-time, Fixed term contract
Pay: £38,600.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
