CLIENT DIRECTOR (Maternity Cover)

Further Group
London

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Job details

Fixed term contract

Qualifications

Customer relationship management

Full job description

the role

Part strategist, part relationship builder, you grow the studio's most significant partnerships – translating ambition into action. Commercially sharp and creatively fluent, you'll be a senior voice in the room, working closely with leadership, strategy and design to steer accounts, shape opportunities and deliver work that matters.

DISCIPLINE:

Client Services

Location:

London

Position:

Fixed Term Contract

the PROFILE

Strategically Minded

You see the bigger picture before others do, and use that clarity to guide clients and teams toward better outcomes.

Trusted Partner

Clients come to you with their real problems. You've earned that through consistency, honesty and following through.

Compelling Communicator

Whether in a pitch or a difficult conversation, you're confident, clear and persuasive without being transactional.

Commercially Sharp

You understand the numbers. You build accounts that are both impactful and profitable, and you know the difference.

Collectively Driven

You bring teams with you rather than working around them. You share context generously and challenge with care.

Momentum Builder

Ambiguity doesn't slow you down. You create forward motion in situations where others wait for clarity.

QUALITIES

Strategically curious, commercially grounded
Optimistic by nature, pragmatic in practice
A natural connector of people, teams and ideas
Generous with context, direct with challenge
Flexible across sectors, senior stakeholders and project types

KEY SKILLS

Senior Client Experience

Significant experience leading major client relationships in a creative, brand or design studio environment. You've done this before at a high level.

Commercial Acumen

Fluent in scoping, pricing and negotiation. You can hold a commercial conversation as naturally as a creative one.

Cross-Disciplinary Fluency

Able to work fluidly across strategy, design and delivery teams — aligning different disciplines around a shared understanding of client needs.

Growth Track Record

A demonstrable history of developing accounts, identifying opportunities and turning relationships into long-term partnerships.

People Leadership

Comfortable mentoring Senior Client Managers and Client Managers. You make the people around you better at their jobs.

New Business Confidence

Experienced in pitching, proposals and commercial negotiations. You know how to bring new clients in and get them over the line.

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