Job Description:
Facilities and Security Operative
Reporting to: Facilities & Operations Manager
Location: Kingsway, Newport
Salary: £13.45 per hour
Contract: Part-Time & Full-Time (Weekend working)
Role Overview
The role will support the Facilities & Operations Manager as well as the wider team in ensuring the smooth and efficient running of all facilities, maintenance, cleaning, and security operations across the site.
This is a hands-on role that will involve undertaking cleaning, security duties and a wide range of centre operational tasks. The postholder will assist in monitoring CCTV systems, maintaining operational standards, and support the delivery of a safe, clean, and well-managed environment.
The ideal candidate will be proactive, commercially aware, and confident in practical responsibilities to help drive operational excellence.
Key Responsibilities
Operational Support
- Support the Facilities & Operations Manager with the day-to-day running of the site and delivery of all operational services.
- Undertake cleaning and security duties when required to maintain service levels and lead by example.
- Support the General Operative team, ensuring daily tasks are completed to the required standard and within agreed timescales.
- Monitor and operate CCTV systems, maintaining accurate incident logs and escalating issues as appropriate.
- Conduct site inspections to identify and address maintenance, safety, or cleanliness concerns.
- Assist in coordinating maintenance works, ensuring all activities are completed efficiently and with minimal disruption.
Training
- Provide daily support and guidance to the rest of the General Operative team.
- Support with training and on-the-job coaching in cleaning, security, and facilities procedures to ensure consistency and quality.
- Stay on track with personal KPIs, identifying areas for training and improvement.
- Proactively contribute to performance reviews and provide feedback.
Facilities & Contract Support
- Support supplier relationships and facilities service contracts (cleaning, maintenance, waste, and security).
- Assist with procurement activities including obtaining quotes, raising purchase orders, and liaising with suppliers.
- Raise any supplier performance issues to ensure compliance with service level agreements (SLAs) and company expectations.
- Support facilities audits and help maintain accurate compliance documentation.
Health, Safety & Compliance
- Promote a strong health and safety culture.
- Assist in risk assessments, incident reporting, and implementation of corrective actions.
- Ensure all cleaning, maintenance, and security procedures meet regulatory and company standards.
- Comply with regular safety checks and support continuous improvement initiatives.
Commercial Awareness
- Demonstrate commercial understanding by identifying opportunities for cost-saving, efficiency, and improved service delivery.
- Assist with financial and operational planning to support the wider business objectives.
Success in the role looks like:
- Consistently high site standards across cleanliness, safety, and presentation
- Issues identified and resolved proactively before escalation
- Strong working relationships with suppliers and internal teams
- Efficient delivery of maintenance and operational tasks
- Positive contribution to team performance and site culture
Skills & Experience
Essential:
- Experience in facilities, operations, cleaning, or security roles.
- Strong organisational and problem-solving skills.
- Confident in using CCTV and building management systems.
- Ability to perform hands-on operational duties when required.
- Strong communication and interpersonal skills.
- Commercial awareness and attention to detail.
Desirable:
- Understanding of health and safety legislation and compliance processes.
- IOSH or equivalent qualification.
- Experience supporting budget management or procurement activities.
Personal Attributes
- Proactive, reliable, and hands-on approach to problem solving.
- Calm, professional, and adaptable in a fast-paced environment.
- Team-oriented, with a natural ability to motivate and support others.
- Committed to maintaining high standards of cleanliness, safety, and presentation.
- Takes pride in delivering operational excellence and continuous improvement.
Job Type: Part-Time & Full-time
Benefits:
- Health & wellbeing programme
- On-site parking
- Store discount
Application question(s):
- Have you previously supervised or directed staff on a shift or daily basis (e.g. allocating tasks, checking standards, providing feedback)?
- Have you ever identified a way to improve efficiency, reduce costs, or improve standards in a previous role?
- Have you ever checked that contractors or suppliers were compliant (e.g. RAMS, insurance, permits to work)?
- Are you happy to undertake cleaning tasks which will include cleaning toilets and maintaining cleaning standards across the centre .
Experience:
- Facilities maintenance: 3 years (required)
Licence/Certification:
Work Location: In person
Job Types: Full-time, Part-time
Pay: £13.45 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Health & wellbeing programme
- On-site parking
Work Location: In person
