Service Advisor – Polestar & Renault - Leeds
About the Role
We are looking for a Service Advisor to join our Leeds team, working with premium brands including Polestar and Renault. This customer-focused role requires you to provide clear guidance and excellent service, helping customers make informed decisions and build lasting relationships.
Essentials (You Must Have)
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Minimum 1 year experience in automotive service or customer-facing motor trade role
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Strong customer service and communication skills
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Sales mindset with ability to promote service plans and value-added products
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Organised and proactive with attention to detail
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Full driving licence, held for a minimum of 2 years
Key Responsibilities
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Act as the main customer contact throughout the service process
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Provide clear explanations of work required and manufacturer recommendations
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Discuss vehicle health check findings and support informed customer decisions
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Promote service plans and aftersales solutions to enhance customer loyalty
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Coordinate with technicians to ensure timely, high-quality repairs
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Manage courtesy cars, bookings and customer communications
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Maintain excellent product knowledge and brand standards
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Achieve individual and team targets across service and sales metrics
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Build lasting customer relationships through professional service
About You
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Experience in automotive service or customer-facing motor trade role
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Strong communication and relationship-building skills
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Sales awareness with ability to identify customer opportunities
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Highly organised and detail-focused
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Customer-first mindset
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Full UK driving licence
Why Join Us
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Staff discounts
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25 days holiday (+ bank holidays)
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CBS Scheme
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Bonus opportunities
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Career development across the group
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Sick pay
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Cycle to work scheme
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Recognition initiatives
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Refer a friend programme
Working Hours & Location
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Location: Leeds
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Full-time, permanent role
We are now currently holding interviews for this position.
Job Type:
Experience:
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Automotive service: 1 year (required)
Licence/Certification:
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Driving Licence (required)
Work authorisation:
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United Kingdom (required)
Work Location:
Please submit your CV via email to: [email protected]
