Job Title: Centre Executive
Reports To: Operations Manager
The Centre Executive is the first point of contact for visitors, clients and staff. This role is responsible for delivering a professional front-of-house experience while providing administrative and operational support to ensure the smooth day-to-day running of the centre.
Key Responsibilities
Reception & Customer Service
- Welcome visitors, clients and contractors in a friendly, professional and courteous manner.
- Build and maintain positive relationships with tenants, visitors and stakeholders.
- Deliver a consistently high standard of customer service and professionalism.
- Answer incoming telephone calls, respond to enquiries and direct calls appropriately.
- Maintain a clean, organised and welcoming reception area.
- Manage incoming and outgoing mail, deliveries and courier services.
- Maintain visitor records and issue and manage access fobs, ensuring security procedures are followed at all times.
- Maintain accurate records, databases and filing systems.
- Carry out a range of administrative duties including photocopying, printing, data entry, preparing reports and corresponding with clients via email.
Centre Operations Support
- Support the smooth day-to-day operation of the centre.
- Manage meeting room bookings and coordinate catering requirements.
- Ensure meeting rooms are presented to a consistently high standard before and after each booking.
- Liaise with the catering team to coordinate the timely delivery and service of refreshments.
- Assist with the planning, preparation and set-up of events and functions.
- Coordinate with contractors, suppliers and service providers as required.
- Report maintenance issues promptly and monitor progress until completion.
- Support health and safety procedures and ensure compliance with company policies and centre standards.
This job description outlines the main duties and responsibilities of the role and is not intended to be an exhaustive list. The post holder may be required to undertake other reasonable duties as requested by management, to meet the changing needs of the business.
Skills & Experience
Essential
- Previous experience in a receptionist, front-of-house, or administrative role.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Ability to multitask and prioritise workload.
- Professional appearance and manner.
- High level of attention to detail.
Desirable
- Experience of invoicing and payment processing
- Familiarity with maintaining financial records
- Hospitality Experiance
Working Hours
- The standard working day is 8 hours, typically worked between 8:00am and 5:00pm, Monday to Friday, with appropriate breaks.
- Due to the nature of the role, flexibility is required to meet the needs of the business. This may include earlier start times or later finish times to support client requirements, meetings or events.
- Evening events will be compensated either through paid overtime or time off in lieu (TOIL), as agreed in advance with the Operations Manager.
- Occasional weekend working may be required to support events. Weekend hours will be paid at 1.5 times the employee's normal hourly rate.
Pay: £26,400.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- On-site gym
- Sick pay
Application question(s):
- "Do you have availability for occasional early starts, evening events, and weekend shifts?
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
