Chelsea and Westminster Hospital is looking to recruit an experienced and enthusiastic senior patient administrator to effectively help manage the administration service at CWH
The Imaging Service and department exists to provide support to the clinicians in charge of the medical care and treatment of patients attending the Trust. It aims to do this speedily and to provide interpretation and advice on results. The department supports the teaching functions of the Trust and its commitment to the research and development of new modalities. The Imaging department work within a high quality management system and have recently been awarded UKAS QSI Accreditation.
This position is to work closely with the Imaging Administration Manager to ensure the smooth operation of the department, maintaining high standards of patient care, and supporting administrative staff. The administrator will work closely with Superintendents, Radiographers, and patients, utilising excellent time management, organisational, and communication skills. They will deputise for the Imaging Manager, where and when required and will carry out appraisals for more junior members of staff.
The responsibilities will include training and supervision of junior staff, to ensure that work objectives are being met on a day-to-day basis. They will be regarded as a key member of the imaging team. The role involves managing patient data, booking appointments and managing the diary to support modalities, handling inquiries including transport assistance, and ensuring that the clinical diary (Soliton) and records are up-to-date.
By efficiently coordinating various administrative tasks, the senior administrator plays a critical role in enhancing the patient experience and contributing to the overall efficiency and effectiveness of the Imaging department. Chelsea and Westminster Hospital NHS Foundation Trust believes that our people will get out what they put in, and that requires our active support to develop our people, so we make it a top priority that our staff always feel valued and part of something bigger.
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
- Demonstrate strong leadership skills
- Ensure patients receive a high standard of care
- Lead on training for junior staff
- Keep the clinical diary on the Soliton system updated with correct patient information.
- Good communication and interpersonal skills; may need to communicate sensitive or complex information to all types of patient
- Partake in PDRs for other staff and ensure core training is up to date
- Handle emails and communications with various departments efficiently and timely
- Book and ensure the smooth running of clinics while liaising with appropriate consultants and specialty coordinators
- Manage patient inquiries, schedule appointments, and facilitate the flow of information between departments.
- Distribute administrative workload productively among colleagues
