Helpline Operator P/T
19.5 Hours per week
10:00-16:30 Monday, Tuesday, Friday
Temp 6 months 1st instance
Possibility of extension depending upon funding
Salary in line with UK Real Living Wage (£13.45)
* Assisting male victims of domestic abuse with a confidential information, signposting and support service.
* Directing enquiries from statutory and voluntary agencies to the appropriate contact and other administrative tasks.
* Must have good interpersonal skills, be highly motivated and computer literate. Word, Excel, Email part of daily functions.
* Must be fluent in English, both oral and written
* Ability to provide occasional cover for other employee vacation days on a Wednesday and Thursday would be beneficial.
* Position is office based in Taunton. This role is not eligible for home working.
Full domestic abuse and bespoke internal helpline training will be given. Good references essential.
ManKind Initiative is a registered charity supporting male victims of domestic abuse and their families. The successful applicant would need to demonstrate a commitment to the charity’s objectives and values.
Closing date 14 June 2026
To apply, send cv with covering letter by email to [email protected]
or by post to our registered office ManKind Initiative, Flook House, Belvedere Road, Taunton, TA1 1BT
Successful applicant will be subject to successful DBS and references checks.
Pay: £13.45 per hour
Work Location: In person
