University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience and has five key objectives:
T he post holder will be expected to provide a service to all Trust-wide clinics.
An up-to- date knowledge of outpatient clinics will be required to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties as this will become a multi-skilled role; the post holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from the registration of a new patient, handling GP and patient queries for clinics, making appointments using Trust systems such as full and partially booked appointments. Main duties will be answering telephone calls from patients or GP’s wishing to make or change appointments or making general enquiries.
Please ensure that you discuss with your line manager your application for internal secondment or fixed term contract prior to submission.
Main duties of the job
Ensuring all patient appointments are booked on receipt of referral and triage
Ensuring patients are assigned to the right clinic first time;
Ensuring an efficient telephone service is maintained;
Minimising short notice cancelled clinics and optimising clinic capacity;
Introducing a patient focused booking program.
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
We are looking for booking clerks to assist the operational services manager to deliver a gold standard booking service for our patients and a gold standard clinical administration service for our clinical teams.
You will have experience of working in a high volume patient/customer contact centre, ideally in an acute hospital environment.
