Office Administrator Job Description
Company: Think Construction Skills Ltd
Position: Office Administrator
Location: Epping
Job Type: Full-time 9am – 5pm
Reports To: Managing Director
About Construction Skills Ltd
Construction Skills Ltd is a construction training and skills development company committed to delivering high-quality training, compliance, and workforce development solutions to the construction industry. We are seeking an organised and proactive Office Administrator to support our day-to-day operations and ensure the smooth running of our office.
Role Overview
The Office Administrator will provide administrative support across the business, assisting with customer enquiries, training course administration, record keeping, compliance documentation, and general office duties. The successful candidate will be highly organised, detail-oriented, and able to manage multiple tasks efficiently.
Key Responsibilities
Administration & Office Support
- Manage incoming calls, emails, and correspondence.
- Maintain accurate electronic filing systems.
- Prepare and update documents, reports, spreadsheets, and presentations.
- Order and manage office supplies and equipment.
- Support management with administrative tasks as required.
Training Course Administration
- Process course bookings and registrations.
- Maintain learner records and training databases.
- Prepare course materials, joining instructions, and certificates.
- Liaise with trainers, delegates, and clients regarding course schedules.
- Ensure training records are accurately maintained and compliant with awarding body requirements.
Customer Service
- Act as the first point of contact for learners and assessors.
- Respond to enquiries professionally and promptly.
- Assist with resolving customer queries and escalating issues where necessary.
Compliance & Record Keeping
- Maintain training, health and safety, and compliance records.
- Ensure documentation is stored securely and in accordance with company procedures.
- Support internal audits and quality assurance processes.
- Assist with data entry and reporting requirements.
Finance Support
- Raise invoices and process purchase orders.
- Assist with payment tracking and reconciliation.
- Support bookkeeping activities and liaise with external accountants when required.
Skills & Experience
Essential
- Previous experience in an administrative or office support role.
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Accurate data entry and record-keeping abilities.
- Ability to work independently and as part of a team.
- Professional and customer-focused approach.
Personal Attributes
- Reliable and dependable.
- Attention to detail.
- Positive and proactive attitude.
- Ability to handle confidential information appropriately.
- Flexible and willing to support different areas of the business.
Salary & Benefits
- Competitive salary (dependent on experience).
- Company pension scheme.
- Holiday entitlement in line with company policy.
How to Apply
Please send your CV and a covering letter outlining your suitability for the role to [email protected]
Pay: £24,420.00-£39,421.21 per year
Benefits:
Work Location: In person
