Overview
We are seeking a dedicated and organised GP Patient Services Lead to join our healthcare team. This role is a job share. This pivotal role involves overseeing patient services within a general practice setting, ensuring smooth operational flow and delivering exceptional patient care. The ideal candidate will possess strong office experience, excellent communication skills, and a proactive approach to problem-solving. This position offers an opportunity to contribute significantly to patient satisfaction and clinic efficiency.
Duties
- Lead and coordinate the daily operations of the patient services team, including reception and administrative staff
- Manage appointment scheduling, patient registration, and check-in procedures with professionalism and efficiency
- Ensure accurate maintenance of patient records in compliance with data protection regulations
- Assist in resolving patient queries and concerns promptly, providing a high standard of customer service
- Support the implementation of practice policies and procedures to optimise workflow
- Collaborate with healthcare professionals to facilitate smooth communication between patients and clinical staff
- Supervise the training and development of office staff to uphold service standards
- Monitor and improve patient experience through feedback collection and service enhancements
Requirements
- Proven office experience, preferably within a healthcare or similar environment
- Excellent organisational skills with the ability to manage multiple tasks effectively
- Strong communication skills, both written and verbal, with a compassionate approach towards patients
- Ability to lead a team, motivate staff, and foster a positive working environment
- Knowledge of data protection regulations and confidentiality protocols
- Proactive problem-solving skills with attention to detail
- Flexibility to adapt to changing priorities within a busy healthcare setting
This role is integral to maintaining high-quality patient services within our practice. We welcome applications from motivated individuals committed to delivering outstanding healthcare support.
Pay: From £31,000.00 per year
Work Location: In person
