Enrolment Assistant
About Education Partnership North East (EPNE)
At EPNE our ‘purpose’ is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.
Our Purpose is to “unlock potential, create opportunities, and transform lives through outstanding education, skills and training”. Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.
We nurture our very special culture. Our unifying values framework “The actions we take the choices we make - The actions I take the choices I make” represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This why we encourage empowered individuals, personal accountability and growth.
Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in. Shaping futures for a better tomorrow, join our changemaking community now.
Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas - Ofsted-Report-Outstanding
Our Journey & Values
As an employer, we prioritize cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
About the Candidate
We are looking for a proactive, organised, and approachable individual who is passionate about supporting learners at the start of their journey. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
You will be confident working with a range of people, including prospective students, parents, and colleagues, and be committed to delivering a high standard of customer service. Experience in administration or working in an education setting is desirable, but not essential—what matters most is your enthusiasm, reliability, and willingness to learn.
How will this person be a Changemaker?
In this role, you will play a key part in shaping positive first impressions and ensuring a smooth, supportive enrolment experience for every learner. By providing accurate information, guidance, and reassurance, you will help remove barriers to education and empower individuals to take the next step in their personal and professional development.
Your attention to detail and commitment to inclusive, student-focused service will contribute to improving processes and enhancing the overall learner journey.
About the Role
As an Enrolment Assistant, you will support the enrolment process from initial enquiry through to successful registration. You will work closely with internal teams to ensure that all enrolments are processed efficiently and accurately, while maintaining excellent communication with prospective students.
This is a varied role that requires strong organisational skills, a customer-focused mindset, and the ability to work both independently and as part of a team.
Role Responsibilities
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Support the end-to-end enrolment process
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Maintain and update student records in line with data protection and organisational policies
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Deliver a high level of customer service at all times
Qualifications
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GCSE Maths and English Grade A*–C (or equivalent)
Essential Skills & Experience
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Experience of administrative tasks such as data entry, filing, or record keeping
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Experience of working in a customer-facing environment
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Experience of handling enquiries (face-to-face, phone, or online)
Desirable Skills & Experience
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Experience working in an education or college environment
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Experience supporting enrolment, admissions, or similar processes
Our Commitment to Diversity, Equality and Inclusion
At Education Partnership North East (EPNE), we welcome applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities.
We recognise that talented individuals may not always follow a traditional career path and may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can make a positive contribution, we encourage you to apply.
As a Disability Confident Employer and Armed Forces Covenant Member, and with Ofsted Outstanding status across all campuses, we are committed to creating an inclusive, supportive, and high-performing environment where everyone can thrive.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.
We believe in equal opportunities and welcome applications from all sections of the community.
We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
