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About The Company - Who We Are
Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 50 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.
The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.
Summary of Role:
We are seeking a knowledgeable and client-focused Ergonomic Assessment and Solutions Specialist to join our team. This is a hybrid role involves assessing workspaces, identifying ergonomic risks, and recommending tailored solutions that support comfort, wellbeing, productivity, and independence.
You will be responsible for producing clear, professional reports that explain recommendations for completed assessments, include a quotation for the recommendations, and provide a sound rationale for the decisions made. These reports should demonstrate strong clinical reasoning, practical problem-solving, and an understanding of each client’s individual needs.
You will carry out detailed ergonomic assessments both in person and remotely, providing expert advice and helping clients to create healthier, safer, and more effective working or study environments. Although equipment setup, familiarisation, and adjustment may form part of the role, the primary focus is on delivering high-quality ergonomic expertise, personalised guidance, and well-justified recommendations.
The ideal candidate will have a strong understanding of ergonomic principles, excellent communication and problem-solving skills, and the ability to explain their recommendations clearly and confidently. They will also have a genuine interest in improving comfort, accessibility, and day-to-day wellbeing for the people we support.
The successful candidate will complete a 4 to 6 week training plan, with the first two weeks taking place in Manchester. Travel and hotel accommodation will be provided for this period.
Essential Qualities and Qualifications:
- Ergonomic Knowledge and Assessment Skills - Understanding of ergonomic principles and the ability to assess workspaces, identify risks, and recommend tailored solutions. DSE assessment experience is desirable.
- Report Writing and Written Communication - Ability to produce clear, accurate reports that explain assessment findings, recommendations, and the rationale behind them.
- Client-Centred Approach - Strong listening skills, empathy, and professionalism when discussing client needs, discomfort, disability-related requirements, or sensitive information.
- Verbal Communication and Professional Advice - Confidence explaining ergonomic concepts, equipment recommendations, and workplace adjustments clearly and practically.
- Problem-Solving and Clinical Reasoning - Ability to identify issues, assess individual needs, and recommend practical, proportionate solutions.
- Technical and Practical Skills - Confidence setting up, adjusting, and demonstrating ergonomic equipment, including chairs, desks, accessories, and peripherals.
- Attention to Detail - Accuracy when completing assessments, reports, quotations, records, and equipment setup.
- Organisation and Time Management - Ability to manage assessments, reports, quotations, installations, and follow-up tasks efficiently.
- Professionalism and Approachability - Friendly, calm, and approachable manner, helping clients feel comfortable and supported.
- Team Collaboration - Willingness to work with colleagues across assessment, administration, procurement, installation, and project teams.
- Physical Capability - Ability to safely lift, move, assemble, and adjust workplace furniture and ergonomic equipment.
- Driving Licence - A valid driving licence is required. No more than three penalty points is desirable.
- Flexibility - Willingness to travel and work flexibly, including occasional early starts, late finishes, or weekends.
- DBS Check - Successful DBS check required to support a safe and secure environment for clients.
Key Responsibilities:
Ergonomic Assessments and Recommendations
Conduct detailed ergonomic assessments in workplace, home-working, and study environments, either in person or remotely. Identify ergonomic risks, understand the client’s needs, and recommend appropriate solutions, including chairs, desks, computer peripherals, workstation accessories, and other specialist equipment.
Client Advice and Support
Provide clear, professional, and person-centred advice to clients, helping them understand ergonomic best practice and the reasoning behind recommendations. Maintain a supportive approach when discussing discomfort, disability-related needs, or other sensitive matters.
Report Writing and Quotations
Produce accurate, well-structured reports that document assessment findings, identified risks, recommended solutions, and the rationale for each recommendation. Prepare accurate quotations that align with the agreed recommendations, liaising with internal teams where required to confirm pricing, product details, and availability.
Equipment Setup and Workspace Optimisation
Assemble, install, adjust, and configure ergonomic equipment where required, ensuring clients are familiarised with its correct use. Review workstation layout and provide practical guidance to improve comfort, accessibility, safety, productivity, and overall suitability.
Documentation and Record Keeping
Maintain accurate records of assessments, reports, quotations, installations, client specifications, and follow-up actions on internal systems, ensuring information is clear, complete, and in line with company procedures.
Collaboration and Service Delivery
Work closely with internal teams to ensure assessments, reports, quotations, and deliveries are completed efficiently, professionally, and on time. Deliver excellent customer service throughout the full client journey.
Job benefits:
- 28 days annual leave
- Birthday day off
- Career Progression
- Full training in Ergonomics, alongside relevant qualifications
- Company Social Events
- Hybrid / Remote Working Available
- Overtime Availability
- Private Healthcare
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Company events
- Private medical insurance
- Work from home
Work Location: Hybrid remote in Northern Ireland (Northern Ireland)
