Job Title: Bike Technician
Location: ARCC Bikes, Cambridge, UK
Job Type: Full-Time
About ARCC Bikes: ARCC Bikes is a leading innovator in electric and non-electric bike development, committed to providing high-quality, UK-manufactured bicycles. Our focus is on innovation, performance, and creating a great customer experience. We are looking for a skilled and enthusiastic Bike Technician to join our growing team in Cambridge.
Job Description: The Bike Technician will play a key role in our engineering and production team, responsible for a variety of tasks ranging from bike development to customer service. This position offers an exciting opportunity to work hands-on with bicycles, from assembly to testing, as well as contributing to the development of new products and improving existing processes.
Key Responsibilities:
- Carry out full bike builds, servicing, repairs, and diagnostics across both new and returned bikes in line with ARCC's high standards.
- Carrying out full assessments/inspections on each bicycle before commencing any work.
- Conduct pre-delivery inspections (PDIs) and ensure all bikes meet ARCC's quality and safety standards before dispatch.
- Test ride bikes to identify faults, assess performance, and ensure correct system function (motor, battery, pod etc.)
- Undertake wheel building
- Execute technical assessments and root cause analysis on customer returns or warranty cases.
- Document and review technical procedures and contribute to continuous improvement across production and service workflows.
- Support the sales and customer care team with technical information as required.
- Assist and attend with shows, test ride events and demonstrations.
- Advise customers on repairs, upgrades and bike care.
- Oversee and manage inventory levels for bike parts and components.
- Carry out regular stock checks, report discrepancies, and update inventory systems.
- Support procurement with low stock alerts and part requirements.
- Complete service and build records in line with internal procedures.
- Maintain accurate logs of technical tests and customer repairs.
Requirements (Essential):
- City & Guilds Level 2 or minimum Cytech Level 3 Qualification (required).
- Strong understanding or interest in personal electric e-bikes
- Minimum 2 years' experience within bike servicing, maintenance, repairs, preferably e-bikes.
- Knowledge of current bike developments
- Strong understanding of mechanical principles and a high level of technical bike building knowledge.
- Experienced mechanic who can trouble shoot technical problems.
Non-technical skills:
- To be a self-starter and be able to work as part of a team, collaborating with the wider ARCC community.
- Excellent communication and customer service skills.
- Flexibility and the willingness to sometimes work outside of regular hours.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
