Customer Service Executive - Dartford
The rewards
- Hybrid working
- Permanent position based in Dartford
- Opportunity to work in a professional and supportive environment
- Benefits package to be confirmed upon offer
The role of Customer Service Executive:
- Respond promptly to customer enquiries via phone and email, providing accurate information and assistance
- Process customer orders and ensure timely delivery within established guidelines
- Liaise with internal departments to resolve any customer-related issues or queries effectively
- Maintain accurate records of customer interactions and update internal systems as required
- Support the sales team by providing necessary documentation and information
- Identify opportunities to improve customer satisfaction and escalate unresolved matters to the appropriate team members
- Assist in preparing reports and analysing customer feedback to inform process improvements
- Contribute to the overall success of the office by fostering a collaborative and efficient work environment
The ideal Customer Service Executive:
- Previous experience in a customer service or administrative role, preferably within the industrial/manufacturing sector
- Strong communication skills and the ability to build rapport with customers and colleagues
- Attention to detail and excellent organisational abilities
- Proficiency in using standard office software and customer management systems
- A proactive approach to problem-solving and a customer-focused mindset
The Customer Service Executive role is focused on delivering excellent service to customers in the industrial/manufacturing sector, ensuring their needs are met efficiently and professionally.
This role involves managing customer interactions, processing orders, and supporting the wider team.
The employer is a well-established organisation within the industrial/manufacturing sector.
They are known for their strong commitment to providing high-quality products and services.
This growing company offers a professional working environment and values excellence in customer engagement.
If you are looking to advance your career as a customer service executive within the industrial/manufacturing sector, this is an excellent opportunity.
Apply today to join the Dartford team!
