Hours: Permanent Contract
Start Date: TBC
Kitchen Assistant & Front of House AssistantAbout Us
Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a quick night away, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime.
Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.
As a Kitchen Assistant & Front of House Assistant, you'll play a vital role in creating memorable guest experiences. Whether you're supporting the kitchen team behind the scenes or serving guests in our restaurant and bar areas, you'll help ensure every guest receives friendly, efficient service and enjoys a welcoming atmosphere.
Your Day-to-DayKitchen Duties
- Assist with food preparation as directed by the kitchen team.
- Ensure all kitchen areas, equipment and utensils are kept clean and hygienic.
- Support with washing up and maintaining cleanliness throughout service.
- Store deliveries correctly and rotate stock where required.
- Follow food safety and health & safety procedures at all times.
- Report any equipment faults, shortages or safety concerns to your supervisor.
Front of House Duties
- Welcome guests warmly and provide excellent customer service.
- Serve food and beverages efficiently and professionally.
- Set up and clear tables to maintain a clean and inviting dining environment.
- Assist guests with queries and requests in a friendly and helpful manner.
- Support breakfast, restaurant, bar and event operations as required.
- Handle payments and operate the till system where required.
General Responsibilities
- Wear your uniform with pride and maintain a professional appearance.
- Work as part of a team to ensure smooth daily operations.
- Follow all company policies, procedures and brand standards.
- Take on additional duties as required to support the hotel operation.
What We Need From You
- A positive attitude and willingness to learn.
- Excellent customer service and communication skills.
- Ability to work well as part of a team and independently.
- Flexible approach to working hours, including evenings, weekends and holidays.
- Good standards of personal hygiene and presentation.
- Ability to lift, carry, push and pull items as required.
- Basic literacy and numeracy skills.
- Previous hospitality experience is desirable but not essential as full training will be provided.
What We Offer
We'll reward all your hard work with a great salary and benefits – including a uniform, excellent room discounts and superb training opportunities.
Join us and you'll become part of the global IHG family. As a team, we work better together – we trust and support each other, do the right thing, and welcome different perspectives.
We want people who care about creating great experiences for our guests and are always looking for ways to improve.
So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Start your journey with us today and let's #GoFurtherTogether.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.
Job Type: Full-time
Pay: Up to £12.71 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Sunderland, Tyne and Wear: reliably commute or plan to relocate before starting work (required)
Experience:
- Cooking: 1 year (required)
Work Location: In person
