Job Title: Night Counsellor - EAA
Location: Homebased, UK
Salary: £28,500 pro rata per annum plus late shift allowance
Contract Type: Part Time, Permanent -
Hours: 36 hours, 12 hour shifts 3 times a week - Friday, Saturday & Monday - 8pm-8am
Right to live and work within the UK is required for this role.
About Us:
Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.
Role Summary:
Due to significant business growth, our night counsellor provides helpline support on our EAP service. Working 12 hours from 8am until 8pm.
Main Duties and Responsibilities:
- To provide a personalised assessment facility for all customers and clients to give information, guidance or referral to in-house professionals or external experts for progression.
- To provide ongoing counselling or welfare support (hour long appointments by phone) if required.
- To directly book appointments with front line practitioners on behalf of customers/clients utilising a diary facility.
- To provide positive help, assistance, and information to callers as appropriate to their requirements.
- To maintain confidential customer and client records in accordance with the Data Protection Act.
- To handle all cases in a professional manner, adhering to Employee Assistance ethics and codes of practice.
- To fully commit to continuing professional development in line with business needs including relevant computer and management training and professional development.
Experience, Skills, and Knowledge Required for the Role:
- Minimum of a Diploma in Counselling or higher - level 4 or above
- Must be registered as an individual with the BACP or equivalent - ideally working towards accreditation
- Experience working for an organisation as a Counsellor
- Security checks including DBS (Disclosure and Barring Service) and Disclosure Scotland Checks will be required to be completed by successful applicants.
- Experience of telephone work either in a service orientated customer care environment or social work/welfare rights helpline.
- Confident and competent computer user is essential. We use several databases and programs including Word for Windows and Microsoft Outlook Working from home, there is a requirement that you would be able to follow simple instructions over the phone for basic computer issues with our IT support team if required.
What Can We Offer You?
- Competitive salary
- 25 days annual leave, plus bank holidays
- Buy and sell holiday scheme
- Pension scheme
- Health Cash Plan
- Career progression opportunities
- Employee Assistance Programme
- Cycle to work scheme
- Eye care test vouchers
- Flu vaccination scheme
- Employee discount scheme
- Life assurance
- Professional registrations fees paid
- Clinical Training Academy
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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