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5+ years of experience as a Customer Success Manager, Technical Customer Success or similar client-facing, hands-on role at a SaaS company.
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Proven track record of implementing and configuring software solutions for clients, including hands-on platform deployment and architecture.
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A passion for technology and AI, with the ability to quickly learn and master new products, including hands-on experience with AI tools in your day-to-day work.
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Demonstrated ability to lead technical governance initiatives and platform audits, sharing best practices to drive performance, resiliency, and deeper adoption.
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Experience engaging in strategic technical conversations with senior stakeholders (c-suite level), acting as a trusted advisor who can bridge business and technical outcomes.
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Strong analytical skills with the ability to diagnose issues, interpret data, and provide practical solutions.
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A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
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Strong understanding of how enterprise businesses operate and how they integrate software tools.
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Exceptional communication and interpersonal skills, with a talent for building strong relationships across a variety of internal and external stakeholders.
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Experience building and executing account plans to drive adoption and ensure long-term customer success.
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Experience working in a global team for an international company.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
