Field Collections Agent
** Start date 7th September 2026**
Location: Within a 90-minute travel radius of your home (applicants must reside within Enfield)
Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved
Do you:
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Hold a full UK driving licence and have access to a vehicle?
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Prefer working independently, outdoors, and engaging with people face-to-face?
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Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
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Visit customers to resolve outstanding arrears and discuss payment options
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Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
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Accept payments, set up repayment plans, and re-engage customers with client services
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Educate customers about the potential consequences of non-payment
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Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
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Monday–Friday visiting times are between 8am-8pm
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With a number of shift pattern options available you can choose between a 4 day or 5 day working week.
Benefits
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31 days holiday (incl. bank holidays + December shutdown)
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Fuel card for business use
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Referral Bonus Scheme
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Uncapped monthly bonuses (£200–£400 typical)
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Comprehensive 5-week induction programme
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Ongoing training and professional development
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Access to Medicash and Employee Assistance Programme
Requirements
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Clear criminal record
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No CCJs, IVAs, or bankruptcies in the last 6 years
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Full driving licence (max 6 points), own car, and will require business insurance
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Tech-savvy and comfortable working independently
