About Greater Manchester Chamber of Commerce
The Award-Winning Greater Manchester Chamber of Commerce provides first-class business support
to a diverse Membership of companies from all sectors. Greater Manchester Chamber of Commerce
is the UK’s largest Chamber of Commerce working with over 3,500 business members accounting for
over a third of the Greater Manchester workforce. The Chamber is focused on helping businesses to
thrive locally, nationally, and globally. The Chamber provides an opportunity to work at the heart of
the city centre while also working with business throughout all areas of Greater Manchester. We are
an Investors in People Gold accredited organisation with a focus on developing our staff by providing
a vibrant and enjoyable working environment.
Role Summary
In this role, you will be a key member of a high-performing team responsible for engaging with
businesses of all sizes across Greater Manchester. You will use your strong communication and
relationship-building skills to provide strategic guidance and tailored support, enabling organisations
to fully leverage the value of their Chamber of Commerce membership.
While the role has a strong focus on proactive telephone engagement, you will also lead face-to-face
meetings with senior stakeholders and represent the Chamber at a wide range of high-profile events.
You will play a key role in expanding the Chamber’s network, building long-term relationships, and
identifying opportunities to onboard new member organisations.
The Chamber places a strong emphasis on employee wellbeing and work-life balance and operates a
4-day working week
Main duties and responsibilities
- Engaging effectively with businesses of all size and sector by phone, email and face to face
interactions, building strong and lasting relationships.
- Using a consultative approach to understand the needs and proactively align relevant GMCC.
services, opportunities, and support to help them achieve their business objectives.
- Raise awareness and drive utilisation of the full range of membership benefits, ensuring
members maximise the value of their membership.
- Proactively manage a portfolio of members, developing relationships to drive engagement,
satisfaction and retention.
- Monitor member engagement levels and proactively identify at-risk members, taking action
to re-engage and improve retention outcomes.
- Identify and create referrals to both in-house and external Membership Services, ensuring
members are connected to the most relevant support.
- Attending networking events (both as a delegate and host), growing the GMCC network and
positively representing the Chamber at all times.
- Work collaboratively with the wider Chamber team to deliver a joined-up, high-quality
member experience.
- Deliver a high standard of customer service to both members and non-members, acting as a
key ambassador for GMCC.
- Identifying opportunities and upselling sponsorship, commercial opportunities and strategic
partnerships where appropriate.
- Gather member feedback, business challenges, and insights, feeding this back into the
organisation to inform service delivery, events, and policy activity.
- Maintain accurate and up-to-date member records within the CRM system.
Knowledge, skills and experience
- Ability to communicate effectively with stakeholders at all levels, both internally and
externally.
- Strong relationship-building skills, with confidence in developing accounts and identifying
opportunities to upsell services.
- Commercial awareness and a results-driven mindset, with experience of working to targets
and KPIs.
- Experience working in an account management or customer service role (desirable).
- Confident using CRM systems with the ability to accurately record and utilise data.
- Ability to analyse member engagement and identify opportunities, trends, and potential
risks.
- Highly organised with strong administrative and time management skills, and the ability to
prioritise workload effectively.
- A proactive and self-motivated approach to managing a portfolio of members.
- Strong telephone manner and confidence in face-to-face networking environments.
- Commitment to delivering high levels of customer service and member satisfaction.
- Professional attitude with a flexible approach to work.
- Ability to handle sensitive and confidential information with discretion.
The Greater Manchester Chamber of Commerce is a committed Equal Opportunities Employer. A
copy of our policy can be requested from the HR Department.
Should you wish to apply for this role, please send a cover letter and CV to
[email protected]
https://www.gmchamber.co.uk
Pay: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Work from home
Work Location: Hybrid remote in Manchester M1 5JW
