Up to £17 per hour (Inc Tronc) and Benefits
Maître D'
The Dining Room,GiGi
THE ROLE
At GiGi,the room is everything. Warm,theatrical,of an era. Old-school hospitality with soul. The Maître D' is the architect of the guest experience — the person who sets the tone from the moment a guest arrives to the moment they leave,changed.
This is a role of real craft. You will manage the dining room with precision,grace and personality. You will know your regulars by name and make first-timers feel like they have always belonged here. You are the conductor. The room is your orchestra.
WHAT YOU WILL DO
– Own the guest journey from reservation to farewell — every moment is your responsibility
– Manage reservations,seating plans and the flow of service throughout each service
– Lead,brief and inspire the front of house team to deliver exceptional,warm and knowledgeable service
– Build and maintain relationships with guests; recognise regulars and personalise their experience
– Work closely with the kitchen and bar to ensure seamless timing and communication during service
– Set and uphold the GiGi standard:the presentation of the room,the team's appearance,and the quality of every interaction
– Handle guest feedback,complaints and special requests with grace and authority
– Support recruitment,training and development of the front of house team
– Manage day-to-day operations including covers,pacing and floor management
WHO YOU ARE
– A natural host — warm,confident and completely at ease in a room
– Someone who understands what it means to make an occasion feel like an occasion
– Meticulous about detail without ever letting it show; effortless under pressure
– A leader who commands respect through excellence,not authority
– Passionate about Italian food,wine and the ritual of dining
– Someone who reads a room instinctively — knowing when to engage,when to step back
– Proud of the profession. You believe great hospitality is an art form
EXPERIENCE
– Proven experience as a Maître D',Restaurant Manager or senior front of house leader in a high-quality dining environment
– A track record of delivering exceptional,personalised guest experiences
– Experience managing a team and running a dining room at pace
– A genuine love of Italian food and wine culture is a distinct advantage
Built for the pleasure of a long Italian evening.
To express your interest,please get in touch.
