Every day the people we support will take the Next Step towards an independent life
Next Steps is an award-winning organisation that provides supported living services for adults and young people with autism, mental health, learning disabilities and complex needs.
We are currently seeking a dynamic and dedicated Service Manager to lead our services, ensuring high-quality support and operational excellence. This role will primarily be based in our Welwyn Garden City office but will at times require travelling to our services in the Hertfordshire and London area.
Key Responsibilities:
- Lead by example, promoting transparency, accountability, and continuous improvement.
- Ensure high-quality support, compliance with policies, and person-centred planning.
- Ensure full compliance with CQC and local authority standards.
- Build and maintain strong relationships with families, key stakeholders, and professionals.
- Participate in the on-call rota and provide hands-on support when needed.
Key Skills & Experience:
- A minimum of two years' management experience in the care sector.
- Experience supporting individuals with learning disabilities, mental health needs and autism.
- A relevant qualification (e.g., NVQ Level 5 in Health & Social Care) is desirable.
- Exceptional time management, organisational skills, and ability to work independently.
- A strong role model, demonstrating approachability, consistency, and excellent leadership.
What We Offer:
- 20 days annual leave plus 8 bank holidays per annum
- Additional annual leave entitlement for long service
- Paid office closure over the Christmas period
- Pension scheme
- Opportunities for ongoing development and career progression
- Company-funded DBS check
- Loyalty rewards programme – receive £50 to £200 in recognition of your commitment
- Access to exclusive discounts across thousands of retailers, including shopping, dining, travel, leisure, entertainment and more
- Access to EE Perk – 20% discount for you, your friends and family on EE mobile, tablet, SIM only and broadband plans
- Confidential access to mental health and wellbeing support services
Please note: We are unable to provide visa sponsorship for this role. Applicants must be legally authorised to work in the UK without sponsorship.
For more information, please contact us on 01707 332404 or visit our website www.nextstepsuk.com
Please be advised that this post is subject to satisfactory DBS check and references.
IND1
Job Type: Full-time
Pay: £36,000.00 per year
Experience:
- Management: 2 years (required)
- Supported Living: 2 years (required)
Licence/Certification:
- NVQ Level 5 Health & Social Care (required)
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
