Job Advert
At Lovett Care, we are passionate about delivering exceptional care for our elders across our homes. Whether it’s residential, nursing, dementia, or respite care, we ensure every individual feels safe, comfortable, and valued. Our approach combines compassionate support with innovative technology — such as silent nurse-call systems and digital care records — to protect dignity while enhancing quality of life.
We are looking for a Client Billing Administrator to support the finance team by maintaining the Sales Ledger, managing the monthly billing process, and assisting with collections from debtors across a number of our homes. The role will also involve supporting banking processes and working closely with the wider finance team to ensure accurate and efficient financial operations.
Reporting to the Finance Manager, this role plays an important part in ensuring billing accuracy, timely collections, and strong relationships with residents’ families, local authorities and care home teams.
This is a 37.5 hour fixed-term contract with an excellent salary of £32,000 per annum. The role will be based at our Support Office in Newcastle-Under-Lyme.
Key Accountabilities
Setting up resident accounts and funding details within the billing system using information provided by the care homes
Raising sales invoices and monitoring the debtors ledger to ensure accurate billing and timely payments
Liaising with Local Authorities regarding invoice and resident queries
Communicating with residents’ families regarding invoice payments and queries
Arranging and managing Direct Debit collections
Allocating receipts within the accounting software (Access)
Posting bank transactions within the accounting system
Supporting month-end reporting, including bank reconciliations where required
Working collaboratively with the wider finance team on ad hoc tasks and projects
Completing mandatory e-learning and compliance training
Demonstrating company values in day-to-day work activities
Communication – Builds strong relationships at all levels, whether face to face, over the phone or through electronic communication. A collaborative team player.
Planning & Organisation – Able to adapt to changing priorities and manage workload effectively. Demonstrates the ability to prioritise tasks and meet deadlines.
Teamwork – Energetic team member who contributes positively to team success while also working effectively on their own initiative.
Initiative – Manages time effectively to meet daily objectives, willingly takes on additional responsibilities and supports colleagues where needed.
Flexibility – Uses initiative to complete tasks and supports wider team goals and objectives, including ad hoc tasks and projects.
Accuracy – Demonstrates excellent attention to detail with a logical and methodical approach to work.
30 Days Holiday (Including Bank Holidays)
Auto Enrolment Pension Scheme
Long Service Awards
Employee Referral Bonus Scheme
About Lovett Care
At Lovett, we believe our elders deserve more. Not out of duty or pity, but because they've earned it, and because the good life doesn't stop at 80, 90, or 100. We believe in more…More dignity in everyday care. More respect in every interaction. More friendship, joy, and belonging. More moments that matter. Our homes aren't waiting rooms. They're communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you're choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.
