Overview
We are seeking a detail-oriented and proactive Sales Support Assistant to join our Sales Director as part of the UK office. This role offers an excellent opportunity to develop your skills within sales administration and customer service, supporting our growing office in the UK in delivering exceptional service to clients. The ideal candidate will possess strong organisational and communication skills, with a solid foundation in computer literacy and relevant software tools. This position is paid and suitable for individuals eager to contribute to a fast-paced, professional environment.
Key Responsibilities
1. Sales Operations Support
- Oversee daily sales support activities, including order processing, quotations, and contract administration
- Ensure accuracy and timeliness of sales documentation and reporting
- Maintain and improve CRM systems and sales databases
- Management of stock and engagement with 3PL partners
2. Process Improvement
- Identify inefficiencies and implement streamlined sales processes
- Develop and document standard operating procedures (SOPs)
- Collaborate with sales leadership and colleagues to enhance workflows
3. Customer & Stakeholder Support
- Act as escalation point for customer queries and issues
- Ensure high levels of customer satisfaction and service delivery
- Liaise with internal departments (e.g., finance, logistics, marketing)
4. Systems & Tools Management
- Manage CRM systems
- Ensure data integrity
- Support implementation of new sales tools and technologies
Key Performance Indicators (KPIs)
- Sales process efficiency and turnaround times
- Accuracy of sales data and reporting
- Customer satisfaction scores
- CRM adoption and data quality
Skills & Experience Essential
- Proven experience in sales support, sales operations, or similar role
- Strong leadership and team management skills
- Experience with CRM systems
- Excellent organizational and multitasking abilities
- Strong analytical and problem-solving skills
- Advanced proficiency in Microsoft Excel and reporting tools
Desirable
- Experience in the Critical Power market
- Knowledge of sales forecasting and pipeline management
- Familiarity with automation tools and process improvement methodologies
Qualifications
- Relevant qualification in Business Administration, Sales, Marketing, or related field (or equivalent experience)
Personal Attributes
- Detail-oriented with high accuracy
- Strong communication and interpersonal skills
- Proactive and solution-focused mindset
- Ability to work under pressure and meet deadlines
- Collaborative team player with leadership capability
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
