A bit about the role
We are looking for an Instore Fulfilment Specialist to join our team.
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This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.
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They will be responsible for successful allocation of tasks and monitoring of workload.
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They will role model and promote company values within the team and their peers.
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They will champion and train the team to work to agreed standard operating procedures
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They will support in driving continuous improvements within the operational key departments
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They will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.
Key Responsibilities
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Organise and support daily SLA ensuring orders are picked, packed and shipped within order promise
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Work closely with digital, shop floor and ISF associates to ensure that service level agreements and customer expectations are met
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To be proficient and comfortable using programmes/tech that will aid in the smooth running of the daily operation (RedPrairie , Zetes , Retek, Web - sphere, Metapack)
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Support developing Standard operating procedures to help meet operational goals
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Delivering against robust KPIs and targets
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Support on Implementing &/or improving processes to optimise service delivery
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Aid with the work flow management of a key department within the ISF operational structure (High value dept, Despatch, RETURNS, PERSONALISATION)
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Be flexible with approach and be happy to support operational needs when requested
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Be prepared to take on additional responsibilities during promotions and peak
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Support with implementing the company’s Health and Safety policy – ensuring a safe working space for all associates
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Ensure quality procedures and targets are always strictly adhered to
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Monitors and assists in the maintenance of all hardware in the operation
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Fosters a collaborative and harmonious working environment in line with Selfridges values that will support with productivity and motivation in the operation
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Experience
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A background within supply chain, preferably retail or a fast paced, commercial environment
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Supervisory experience preferred but not necessary
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Full time- fully flexible including early/late shifts and weekends Sat/Sunday working on a 3 weekend in 1 weekend off pattern
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Computer literate – knowledge of word, excel necessary
A bit about you
Personal Attributes/ Behavioural Skills
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Highly organised
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Able to solve problems efficiently
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Will require a proactive thinker who will drive the operation to success
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Exceptional attention to detail
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Ability to manage multiple daily deadlines understanding your priorities keeping our customer at the front of everything you do.
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Perform well under pressure in a fast-paced environment
