Job Description:
Deputy General Manager – TGI Fridays
Join one of the UK’s most recognised casual dining brands as a Deputy General Manager, supporting the full end‑to‑end operation of a TGI Fridays restaurant. You’ll lead teams, drive standards, and deliver an exceptional guest experience while developing the skills needed to run your own site.
If you’re a people‑focused leader with strong operational and commercial experience, this role will fast‑track your progression.
About TGI Fridays
TGI Fridays is a place where energy, personality and passion come together to create unforgettable guest experiences. As one of the UK’s most recognised casual dining brands, we’re proud of our vibrant atmosphere, our iconic heritage, and our commitment to delivering great food and genuine hospitality every day.
We believe in developing our people, celebrating individuality, and creating a workplace where everyone can thrive. If you’re driven, people‑focused and ready to make an impact, you’ll fit right in with the Fridays family.
About the role
We are seeking an experienced Deputy General Manager to support the operational and cultural leadership of one of our TGI Fridays restaurants. Reporting to the General Manager, you will help drive performance, compliance, and team development across both FOH and BOH.
This is a hands‑on leadership role in a high‑volume environment, ideal for someone ready to step into full GM responsibility in the future.
Key responsibilitiesOperational leadership
- Support the GM in leading all front and back of house operations
- Protect brand, service and operational standards across all shifts
- Ensure compliance with Health & Safety, audits, due diligence and operational policies
People leadership
- Lead, coach and develop the management team and wider workforce
- Build a people‑first culture that supports engagement, retention and performance
- Act as a cultural ambassador for TGI Fridays
Commercial & financial management
- Support delivery of sales, profit, labour control and budget targets
- Use forecasting, reporting and performance data to drive results
- Identify opportunities to improve commercial performance
Guest experience
- Champion a guest‑obsessed culture across all shifts
- Ensure the “Showtime” guest journey is consistently delivered
Candidate requirementsExperience & capability (must have)
- Solid experience in a Deputy General Manager or senior hospitality leadership role
- Strong financial management skills, including audits and due diligence
- Proven ability to lead teams to success in a high‑volume environment
- Understanding of both FOH and BOH operations
- Excellent communication and problem‑solving skills
Personal attributes
- Confident, engaging leadership style
- Ability to work at pace and manage multiple priorities
- Strong commitment to delivering an exceptional guest experience
- Authentic, positive and professional approach
Benefits
- 30 days’ paid holiday
- Enhanced pension & private medical healthcare
- 50% food discount for you + 5 guests
- Unlimited TRONC
- Fast‑track progression and Manager in Training development programme
- Global travel incentives and leadership conferences
- Reward programmes, long‑service awards & cultural events
- Refer a Friend bonuses
- Enhanced maternity & paternity pay
- 24/7 Employee Assistance Programme
Work Location: In person
