Care Navigator at NHS GP Practice
Hours:
Tues: 8.30am - 12pm & 12.30pm - 4.30pm
Wed: 1pm - 6.30pm
Thurs: 8.00am - 12.30pm & 1pm-4.30pm
Fri: 1.30pm - 4.30pm
Total: 24
Job summary
We are looking for a motivated and compassionate Care Navigator to join our reception team with a working pattern of 24 hours over four days, with flexibility to cover shifts, for sickness or annual leave. Customer service and attention to detail skills are essential, as is the ability to learn and solve problems. Ideal candidate will be computer literate and be able to multi task within a busy environment.
This is a fantastic opportunity for you to work at a high performance GP surgery. Balmoral Surgery is a friendly place to work. We train and support our staff and help them develop their full potential.
Care Navigator Duties
At Balmoral Surgery, the Care Navigators are responsible for
Receiving, assisting, and directing patients (care navigation) to access the appropriate service or healthcare professional in a courteous, efficient, and effective way
Ensuring confidentiality is maintained at all times
Booking appointments for patients
Completing an online consultation request for patients who are unable to do so themselves
Processing repeat prescriptions
Booking home visits
Handling patient queries
Taking messages from patients
Liaising with other health professionals on behalf of patients
Understanding and carrying out procedures that have to be undertaken in emergency situations.
Ensuring accurate recording of any money transactions including the giving and receiving of receipts.
Ensuring you keep up to date with all Practice protocols and attend both in-house and external training courses as suggested by your Manager.
Use the computer software programmes appropriately for the benefit of provision of patient care.
Ensuring you are able to use the computer to a standard enabling you to perform necessary tasks.
Registering new patients onto the system
Updating electronic patient records
Attending team training events as part of ongoing development and training
Starting salary is £12.71 per hour, which will be reviewed on completion of successful probationary period.
Previous applicants need not apply.
Pay: From £12.71 per hour
Work Location: In person
