Here at Triumph Essex, we are looking for a new Aftersales Advisor to help drive our customer experience and aftersales team to the next level.
Reporting to the Dealer Principal, your organisational and communication skills will be vital in pushing a premium customer experience for each customer.
You will be a member of our aftersales team, delivering a premium service to each and every customer, whether it be for servicing, accessories or manufacturer warranty work.
Responsibilities:
- To exceed customer expectations in their aftersales experience with us.
- To provide the very best customer service and create customer confidence in the company by demonstrating your knowledge in motorcycles and aftersales.
- To maximise aftersales department sales and profitability by using professional sales techniques.
- To ensure the highest standard of courtesy and efficiency in customer contact and communication.
- To record customer requirements and details accurately.
- To record vehicle details and service histories accurately, and effectively operate a customer follow-up system.
- To effectively operate a service department loading system.
- To manage customer orders including managing stock hold, supplier orders/returns, providing regular updates and correct closing of the sale admin.
What We're Looking For:
- A genuine passion for motorcycles sharing your enthusiasm with anyone who'll listen.
- Excellent communication and interpersonal skills, with the ability to build relationships with people from all walks of life.
- Naturally confident, displaying a strong belief in the brand and applying your own knowledge effectively.
- Experience in Aftersales.
- A self-assured individual, never shying away from unexpected situations.
- A customer first attitude where no question is too difficult.
- Excellent time management and organisational skills are essential.
- An aptitude to learn new IT systems and use them fluently.
- A basic understanding of maths is essential.
What We Offer:
- An Aftersales Bonus scheme, with many avenues to earn additional income.
- A supportive and collaborative work environment.
- The opportunity to work with a team that shares your passion for motorcycles.
- A chance to make a real difference in people's lives by helping them maintain their motorcycles
- A long career within a passionate, progressive and vibrant industry.
- Company, manufacturer and industry recognised training.
- Our full Triumph demonstrator fleet available for you to try.
Pay and benefits:
- Basic salary of £24,000
- Aftersales Bonus Scheme (OTE £30,000)
- New & used motorcycle staff discount schemes
- Parts & accessory staff discount scheme
- Servicing discount scheme
- Clothing staff discount scheme
- Cycle to Work Scheme
- Access to our Triumph demonstrator fleet
- Free admission to select motorcycle & industry shows
- Industry recognised training
If this is something you are interested in then apply today and join our aftersales team!
Job Types: Full-time, Permanent
Pay: £24,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Application question(s):
- What is it about this role that is of particular interest to you? Why do you feel this would be the perfect position for you?
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Motorcycle Licence (preferred)
Work Location: In person
