About this role
An exciting opportunity exists for an experienced Fire Protection Scheduler to join our Fire East Anglia Branch to work on our busy contracts.
Job Purpose/Background:
The purpose of the role will be to schedule/update and maintain busy engineer’s daily diaries with reactive repairs and void planning along with various administration tasks in a very fast paced contract
Key Responsibilities:
- Schedule and allocate client jobs
- Monitor and optimise job allocation from Bell IT systems
- Communicate with customers to arrange or reschedule appointments
- Review completed jobs for accuracy, including job notes, photos, and videos
- Issue and close subcontractor jobs, ensuring proper documentation is present
- Address client and customer queries
- Manage and respond to emails as needed
- Clear system dashboards daily and take necessary actions
- Ensure appointments are completed on time and within target
Knowledge / Experience:
- 2 years’ experience in a similar role is essential
- Ability to multitask
- Experience dealing with operatives and subcontractors desirable
- Excellent communication skills, both written and verbal
- Strong planning and organisational skills
- Strong attention to detail and problem solving abilities
- Knowledge of Microsoft packages
What We Offer:
- Competitive wage
- 31 days holiday (including public holidays), with the option to buy and sell holidays.
- Bonus opportunity to 25%
- Life Assurance cover and Employee Assistance Programme.
- Cycle to Work scheme and one flu jab per year.
- Paid maternity and paternity leave.
- Refer-a-Friend bonus scheme and long service awards.
- Access to cancer care specialists for employees affected by cancer.
About Bell:
Bell is one of the UK’s largest property services contractors, with over 30 years of experience and a reputation for excellence in painting, roofing, flooring, retrofit, and maintenance. As a family-owned business, we pride ourselves on investing in our people and offering ongoing training and career development. We have a strong presence across multiple sectors including social housing, healthcare, education, and commercial industries. Join us and become part of a company that values its people, protects its communities, and is driven to succeed.
We value diversity and inclusion, welcoming applicants from all backgrounds, experiences, and perspectives to join our dynamic team and contribute to our shared success. We are proud to be an Equal Opportunities employer and committed to the Living Wage.
#JoinBell #BeBell
#INDHP
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- MANDATORY RESPONSE REQUIRED: Please confirm you understand our office is due to relocate within the next 12 months to a location within a 20 mile radius of Brandon
Experience:
- scheduling: 2 years (required)
Work Location: In person
